Welcome to the first in a series of ten blog posts, drawing insights from the Vivantio eBook, The Complete Guide to Customer Service Transformation. We kick off the series discussing the evolution of B2B service trends, a shift that has significantly altered the conventional business landscape. In an era of digital dominance, labelling a business as a “service business” is becoming an obsolete distinction.
Wix is a popular website builder which allows anyone to build beautiful pages with templates and other ready-made elements. OneDesk is an all-in-one work management software. With OneDesk, you can streamline and manage multiple aspects of your business, from customer support and task management to time tracking and invoicing. Open communication channels for your customers and prospects by integrating Wix with OneDesk’s customer-facing applications.
Are you tired of endless emails, full chats, and sticky notes for your colleagues and want a single app to ease your communications? It’s time to change the technology approach and try something new, trivializing issues in fintech companies’ team communication. In today's fast-paced financial services industry, effective internal communication is the key to improving a team’s productivity and efficiency.
In the first part of this blog series, we delve into various team-building activities that promote essential qualities of outstanding team members. Explore activities that improve communication, boost reliability, encourage active listening, enhance participation, and foster flexibility. Transform your virtual team into a cohesive, high-performing unit and create a working environment that champions growth and innovation.
Researchers expect growth in the DevOps market to reach a whopping $25.5 billion by 2028, so now is a great time to learn what it takes to execute an efficient DevOps project. Understanding how to build a DevOps pipeline is a crucial first step. If pipelines exist to move things forward, a DevOps pipeline is about moving software projects forward from one process to the next.
Dive into the second part of our series on effective team building activities. Discover five activities that stimulate the key qualities of exceptional team members: initiative, problem-solving, respect, continuous learning, and supportiveness. Equip your team with the skills to navigate the evolving digital workspace. Enhanced with Insightful's employee performance monitoring systems, nurture a more productive, engaged, and resilient remote workforce.
Today’s business landscape is marked by constant change and relentless innovation—and the ability to plan, execute, and monitor projects with precision has become somewhat of a superpower. This is where project management comes into the big picture. Project management provides the framework and tools necessary to turn your ambitious visions into tangible reality. It empowers organizations to adapt, respond, and thrive amidst challenges and opportunities.
Take a moment and think about your latest purchasing experiences. Can you recall buying a product impulsively because of excitement? Or can you remember leaving a store because of a bad experience? What was the main driver of your decisions? Harvard Business Study shows that ninety-five per cent of purchase decisions are emotional. The traditional Customer Experience (CX) metrics like NPS, CSAT, and CES only measure loyalty, service quality, and functionality.
Dive into our detailed guide on Teramind, a top-tier employee monitoring software. Explore its standout features, user experience, support services, pricing, and more. Find out if Teramind is the right solution for managing your remote team and boosting organizational productivity.
As a business leader, whether you're an industry owner or CXO, you understand the multifaceted nature of running a successful organization. Your primary objective is to meet the diverse needs of your clients or customers by offering products and services that align with their expectations. In this dynamic business landscape, informed decision-making and effective business management are crucial for sustainable growth and long-term success.
