Teams | Collaboration | Customer Service | Project Management

Latest News

What is Workforce Engagement Management: An Overview

Workforce engagement management (WEM) is an exclusive terminology to check and improve customer service agent engagement. An engaged agent is committed to his employer which simply means that he is also contributing a lot to meeting business objectives for his organization. In a contact center, the terminology typically means accomplishing exceptional customer service and individual KPI targets.

Top Airtable alternatives for the modern-day agency

A recent study found that 33% of companies spend one or more days per month collating project reports. Using Airtable may seem like the best idea for managing your agency’s workflow quicker while staying organized. But, maybe it’s not. Yes, Airtable’s functionality is seamless, it’s a well-known app, and it offers a good bit of customization.

Project Management KPIs: Unlocking Success in Your Projects

Project management is all about ensuring that projects are delivered on time, within budget, and to stakeholders’ satisfaction. Project management KPIs provide a valuable tool for project managers to track progress, identify risks, and make informed decisions. Whether you are a seasoned project manager or just starting your career, this blog will equip you with the knowledge and tools you need to use project management KPIs to unlock project success.

ActivTrak vs Teramind: A detailed comparison

Want to know the difference between ActivTrak vs Teramind? If you’re looking for an effective way to track time and monitor what your team does on the job, these two employee tracking software options may have what you need. However, their features may seem quite similar, making it challenging to choose between them. But don’t worry; we’re here to help!

Workflow Automation For Small Businesses Can Make Work Easy

If you can harness the right solutions, automation can play a powerful role in elevating your workflows and enabling your business to reach new heights. Rather than embracing a wide range of different solutions, it’s often best to keep your technology stack small and nimble. Using too many automation tools can result in convoluted workflows. ‍

Network Path Monitoring Pinpoints and Mitigates Connection Bottlenecks

An employee calls complaining about slow response time. Another one has similar trouble. No red lights are flashing on the Network Operations console, so the network is up and running. What is happening? Frankly, it could be just about anything: an overworked router, a runaway process on a laptop, a slow loading web page, or a bandwidth hog at home.

Unlock Your Device with Your Face: 7 Best Facial Recognition Apps for Android and iOS [2023]

Facial Recognition Apps are slowly becoming the prevalent and essential biometric attendance method for corporate to small companies, thanks to their accuracy and highly regulated verification methods. Do you know that, four days after a new facial recognition system was tested, the Indian Police in New Delhi was able to locate up to 3,000 missing children? This modern facial recognition technology can only go so far regarding prowess.

Surprising Statistics on Employee Efficiency

Productivity is one of the most important aspects of any business, as it directly affects the bottom line. It also measures how efficiently and effectively employees are working towards achieving the company's goals. In today's fast-paced business environment, where competition is fierce and margins are slim, productivity is more critical than ever. Employers often seek ways to improve productivity, but it can be difficult to know where to start.