For every brand wishing to expand its business or communication strategies, choosing an in-chat app and communication platform with the best capabilities is essential. Sendbird has gained popularity by establishing a strong reputation for delivering robust API and platform services. However, Sendbird also has several drawbacks, like pricing structure, the complexity of implementation, limited customization, etc., prompting many to explore worthy Sendbird alternatives.

For over 50 years scientists have talked about the benefits and dangers of AI (artificial intelligence). These range from freeing up our time to live a more leisurely life, all the way to wiping us out entirely. Until recently, however, the hype was completely unjustified. The joke being that truly useful AI, like nuclear fusion, was always ten years away. In the last 6 months, at least in the mind of the general public, that perception of AI as an over-hyped technology has begun to change.

From remote to hybrid and now back to the office, how we collaborate has changed significantly in recent years. While both office and remote working has unique perks and challenges, one thing remains constant: need for seamless collaboration. With that in mind, we’ve compiled a list of the top 7 tools that will empower your team to communicate, ideate and execute effectively regardless of where they work.

The disruptive nature of generative AI in business is becoming apparent. We sat down to chat with Prasad Ramakrishnan, chief information officer (CIO) at Freshworks, to understand how he believes generative AI will impact and transform the service management industry. Here’s what he has to share with CIOs on how generative AI can be leveraged to improve employee experience and agent productivity.

Feedback and data are crucial to achieving the best outcome for a project. Project managers often use them to make strategic decisions to obtain desired results. Constructive feedback is a comment that can help a person improve their behaviors and achieve the best results. It is encouraging in nature and strives to provide support. Also, it helps build a healthy workplace environment, improve productivity, and promote engagement.

Dive into the world of multichannel support with this comprehensive guide. Understand the importance of catering to diverse customer communication preferences, maintaining service consistency, and implementing efficient channel management. Discover how Insightful's advanced features aid in proactive support, strategy optimization, and building meaningful customer relationships across multiple channels.

Take a moment to consider a world where people are thriving in their jobs because of A.I., not in spite of it.

It is undebatable to mention how cut-throat competition exists in every industry you name in this global village. Therefore, no organization wants to compromise either on the quality of work or its quantity. However, knowingly or unknowingly there exist time wasters at work which not only kill employees’ time but also their productivity on a proportional level. As per statistics, around 31% of employees spend 30 minutes a day on unnecessary tasks which we call in other words as time wasters.

Every project has a start and an end. But most of all, it’s the process in the middle that dictates the success of a particular project. Studies show that companies that pay heed to their project processes have a 21% higher chance of meeting their goals. But it’s easier said than done. Most managers agree that project management is not easy. But acknowledging the difficulty of project management is the first step towards detangling the complexity itself.

We couldn’t be more thrilled to share our latest achievement in the G2 2023 Summer Reports. TrackingTime has been awarded the prestigious Leader for Time Tracking Software badge, adding to our impressive collection of accolades, including Momentum Leader and Small Businesses High Performer. This recognition is a testament to the outstanding feedback and support we’ve received from our incredible customers.