As businesses develop, their need for organization and consistency grows. A larger ship takes longer to turn, and the same principle applies to large firms that require buy-in from numerous departments to properly implement change. As a result, standard practices and concepts have emerged to help business leaders better organize their operations. Enterprise architecture represents one of these concepts, and ITSM provides a comprehensive set of best practices and procedures.

Customer service (CS) platforms have been adopting conversational AI at incredible rates as consumers expect a higher quality customer experience. Many of these platforms are rushing to break into the market and boost sales but are making some basic mistakes in the process. The focus for newly emerging technologies has been predominantly on user interface (UI) and aesthetics rather than functionality and performance.

Just when you think you’ve got Google’s algorithm all figured out, bam: another update. It’s the song that never ends, and agencies that want their clients’ websites to perform well have to stay on top of it. Site audits are one of the best ways to do exactly that. Regular site audits can help you identify red flags and potential problems within your client’s site that could result in lower search engine rankings.

The pandemic rocked the retail world and customer expectations are on the rise. It’s no surprise that small retailers are turning to technology to help them navigate the changing customer experience landscape. The key is finding a solution that makes things quicker and easier, for both customers and employees. In this ebook, you’ll learn how small and mid-sized retailers are improving customer experience.

Over a decade of working with all kinds of teams, I’ve found the best of the best possess these “team alchemical elements.”

When an organization witnesses its growth, it starts adopting new policies that manage employees and the work environment. However, one of the critical questions that run into the debate is should an organization invest in employee monitoring software? Many would prefer trusting their employees without watching their work nature. For many commercial organizations, workplace monitoring is not required according to their owners.

Unlike interpersonal communication, which is a conversation between two and more people; intrapersonal communication is communication with yourself, reflecting on your thoughts, and getting to know yourself better. It’s super essential for personal growth and development and even has a big impact on your mental health and overall well-being.

When it comes to team collaboration, Cisco Jabber is a robust tool. It enables users to communicate with one another through multiple channels, including phone, video, VoIP, and instant messaging. These features make it a preferred option for businesses. But, in November 2022, Cisco announced its End-of-Life (EOL) and End-of-Support(EOS). It means Cisco will discontinue the development, sale, and support of Jabber. There will be no more software updates, security patches, and technical support.

Meta descriptions, content marketing, link building, analytics; there are dozens of factors that go into building successful SEO strategies for your clients that get results. Luckily, gone are the days of handling all of these many, many factors manually. There are a ton of tools on the market designed to help your agency create effective SEO strategies that get search engines to notice your client’s website — and rank it higher in search engine results pages (SERPs).