A good ticketing system is one of the most essential tools an effective service desk can have. Properly implemented, ticketing software can help service desks log, update, manage, and resolve incidents and service requests effectively and efficiently. In this article, we'll look at everything you need to know about them, their must-have features, and some of the top ITSM vendors in the market to choose from in 2023. Let's begin!

BPO workforce management can be challenging, but employee monitoring tools can help alleviate common pain points. Learn more about how Insightful's tools can help you manage your workforce more effectively.

Discover how to tackle common remote work challenges like Zoom Fatigue and Employee Burnout. Learn strategies to keep your team happy, healthy, and productive while working from home.

Discover how Insightful's Office vs Remote feature allows you to track and compare your team's productivity based on their work location. Use Insightful to design the best working model for your team and optimize over time.

Frontline employee recruitment and retention is top-of-mind in many industries these days, as more than one-third of companies lack the right technology to effectively communicate, engage, and retain these employees. And our recent survey offers insight to help understand and address these challenges.

TeamSupport is all about customer-centricity; it’s built in our DNA. So, we regularly update and enhance our products to ensure we’re providing you, our customer, with software that can grow with you and support your customer service efforts. Detailed below are the features we’ve released in the first quarter of 2023.

Are you an Accidental CEO? If you’re a former solopreneur whose success has led to the formation of a company, you may just be. Do you find yourself overwhelmed with managing your business or agency, trying to balance your essential work with the operational and financial aspects of running an organisation? You’re not alone. Many solopreneurs who started as talented freelancers find themselves in this same position.

A common question we receive is how to structure and organize your work in OneDesk. OneDesk allows for tremendous versatility in how you work, and every business will have their own workflows. The first step in determining how to organize your work is to get an understanding of the structure of OneDesk. We want to help you make the most of your options and organize your work logically. In this article I’ll go over some best practices and common configurations.

When searching for the best payroll software for contractors working with your business, here are some of the things to keep in mind: In this post, we look at 7 different payroll software for contractors, starting with our own software, Buddy Punch.

Yes, social loafing, the concept that’s funny as a meme (or a life experience at school or college), is rather frustrating in real life – especially in professional life when you have a lot at stake. Let’s face it, every group project has seen: For this reason, we will talk about social loafing and how project managers can offset its impact.