Mattermost Boards is an easy-to-use and lightweight tool to manage your backlog, plan your sprints, and so much more! Create fully customizable boards to track tasks and bugs. Boards are updated instantly as soon as any changes are made, so your teams can stay in sync with a single source of truth. For teams looking for a lightweight open source alternative to Jira, Azure DevOps, or Asana to manage Agile workflows, Boards is a great choice.
Most of us have a little bit of Etsy in our lives, and some a lot more than others. Who hasn’t spent a rainy afternoon on a laptop doing a deep dive into stained glass suncatchers, Chinese wallpaper, or antique custard dishes? Etsy’s an excellent platform to buy and sell stuff, but what makes it great?
Customer expectations are changing – shoppers want instant answers to their questions at any time of the day. More importantly, they expect their interactions with customer service teams to lead to a resolution. No friction, no bumps. Technology is changing, too. AI has never been more available, and bots are more sophisticated than ever before. That's why businesses are looking for ways to introduce bots in customer conversations.
Service teams have lots on their plates right now, and customers expect seamless, instantaneous customer support. And while AI can certainly be used to make support agents' lives easier, it's too difficult to implement without an army of developers and accruing high costs…right? Not quite. Zendesk has made AI tools that are accessible to companies and teams of all sizes.
As of this 2019 GP Bullhound report, Slack was one of the fastest-growing software-as-a-service (SaaS) companies in history, reaching an annual average recurring revenue of $400 million in less than five years. Then the pandemic hit, and with that — well, you’ve probably seen the memes. Slack went from one of the leading business collaboration tools to a household name that remote workers everywhere rely on to stay connected to their teams.
Explore the advantages of a 4/10 work schedule, best practices for implementing it, and how to determine if it's the right choice for your organization.
As a UK-headquartered company, we’re perhaps the most concerned of all the companies signing the open letter that urges the UK government to radically rethink the Online Safety Bill. As currently drafted the Bill forces messaging services to break their end-to-end encryption by implementing third party scanning of decrypted content, completely undermining the security that end-to-end encryption offers.
Interested in an in-depth Veriato vs ActivTrak comparison? Productivity monitoring of a remote team can be quite a hassle. Fortunately, you can use employee monitoring software to track productivity with ease! This type of software is also known as ‘User Activity Monitoring’ (UAM) software. It’s a useful SaaS tool that monitors user behavior and computer activity, conducts insider threat detection, and ensures data loss prevention.
These days, organisations are constantly seeking ways to achieve more with less. To scale their operations and maximise efficiency, companies are exploring innovative tools and techniques to help manage their workforce. A key priority in this effort is tracking productivity, which can provide critical insights into how resources are utilised during the scaling process.
