Employee engagement impacts every part of a company. Engaged employees are invested in the company's success and are exceptionally productive, making objectives easier to accomplish. Employee engagement also enhances organizational culture and reduces staff turnover so leaders can focus on other growth areas.

Just as having help desk software is essential, so is measuring team performance. And the way to do that is through service desk KPIs. But which help desk metrics should you focus on for your team when there are so many to consider? The answer isn't always clear or straightforward.

Ever wondered where your time goes? Scoro’s excellent time tracking capabilities help you solve that mystery! This month we are tweaking the quick access to our Time Tracker so you could incorporate it into your workflows even more seamlessly. Prefer to track your time in Jira? No problem, our brand new Jira integration has got you covered!

A reliable communication platform is imperative for businesses to communicate with customers and colleagues. Chat applications are becoming popular as they make collaboration easier and faster. Open-source chat APIs are a great way to integrate chat abilities into an existing application or deploy them stand-alone for live stream chat. In this blog, we have curated the best open-source chat API solutions for instant messaging and the benefits you can leverage from each.

The news that Xero will be retiring their work-management software product WorkflowMax has caused some panic amongst its users. Many customers feel that the writing was on the wall over the last few months, as the software was no longer releasing new features or updates, but the natural human tendency is always to hope for the best. But now that the date at which WorkflowMax will no longer be available has been confirmed as 26 June 2024, it’s time for customers to start looking for a new solution.

If you can harness the power of intelligent workflow automation, it has the potential to transform your operations and enable you to deliver on customer expectations. StartingPoint can provide your team with the necessary tools to embrace intelligent workflow automation. Before breaking down this platform, let’s take a step back and define what intelligent workflow automation is.

Ah, the “non-routine problem.” It’s arguably the single biggest type of problem one can run into at work. New research points to a solution. Research Summary — Solving non-routine problems—problems for which current organizational, recurrent action patterns do not offer a predetermined, effective solution—can be an important source of value creation.

In this day and age, technology is a huge part of our lives. We use it for almost everything, from communicating with friends and family to working on important projects. With such an integral role in our lives, it’s no surprise that employers want to make use of technology to monitor their employees. However, there are ethical implications to consider before implementing an employee monitoring program.

Teams can avoid getting bogged-down—if they create a culture of co-creation and practice decision hygiene for effective execution.

In recent years, remote teams have become increasingly popular as more and more businesses embrace the benefits of remote work. With remote teams, businesses can access a broader talent pool, reduce overhead costs, and allow their employees to achieve a better work-life balance. However, remote teams can also present unique challenges, including building trust and communication, which are crucial for success. ‍