As a consultant, you’re always juggling multiple projects, deadlines, and clients, which can escalate to chaos quickly. That’s where project management software for consultants comes into action to streamline your workflow, boost collaboration, and help you stay organized. With so many options on the market for consulting firms, it can be challenging to choose the right one.

Whether you’re stranded on Mars or working in an office, science will be one of the last human activities that artificial intelligence replaces.

There’s no “single source of truth” for how you’re perceived in the workplace. 360-degree feedback might be the next best thing.

Ah, the “non-routine problem.” It’s arguably the single biggest type of problem one can run into at work. New research points to a solution. Research Summary — Solving non-routine problems—problems for which current organizational, recurrent action patterns do not offer a predetermined, effective solution—can be an important source of value creation.

In response to customer complaints that it was becoming confusing to figure out whether they were viewing the DVD-rental or on-demand portion of the Netflix site, the company’s CEO decided to split these two services into separate businesses — and charge for each individually. The result was an updated Netflix subscription that offered streaming content only, and a new standalone DVD-rental service called Qwikster.

We’ve all been there. Unlocking our phone, opening the Uber or Lyft app, and ordering a ride. When we do so, both the driver and rider are agreeing to certain terms and conditions: picking the rider up within a designated time frame, how much the trip should cost, an estimated arrival time, and delivering the rider to their destination safely. This agreement of sorts is similar to Service Level Agreements (SLAs), which ensures service obligations and promises are kept.

Sixty percent of product managers (PMs) say that they want to learn more about how to build a product strategy, according to a 2022 Product Management Festival report. This is not surprising since a PM can drive more impact in their organization by being a strategic thinker. In fact, research by the Management Research Group suggests that behaviors associated with strategic thinking skills are: Product strategy is like a story a PM tells themselves, their team, and their stakeholders.

From managing daily tasks to improving overall efficiency, businesses rely on effective process management to stay ahead of the competition. But with so many moving parts, it can be challenging to keep track of everything. This is where Business Process Management software (BPM software)comes into play. Think of your BPM system and software as a powerful tool that helps you to manage and optimize processes, improve efficiency, reduce costs, and drive growth.

Customer service is more important today than ever before. The customer service teams that are driving revenue, wow-ing customers and building long-term relationships often have a strong leader at the helm. Sure, you can hire a customer service leader consultant, but if you are looking for the best in-house operators, you’ve come to the right place. We wanted to recognize our 25 favorite customer service practitioners doing incredible work in the CX space today.

Self-evaluation is an important part of professional development. It allows you to reflect on your strengths and weaknesses, and identify areas in which you need to improve. In this guide, we will discuss the different types of self-evaluation, as well as how to write a performance evaluation self-assessment. So whether you’re looking to improve your skillset or just want to get a better understanding of your strengths and weaknesses, this guide is for you! Keep reading.