Customer service is a complex process. Software tools can help businesses simplify this process, and can also help improve the customer experience by improving client perceptions during interactions to settle questions or concerns. This improves customer satisfaction, and in turn, makes consumers more open to making repeat purchases. Such software tools vary in feature sets, but their general purpose is to make the ticket-handling process more efficient.

Emergent leadership may seem self-explanatory, but it is essential to comprehend rather than understand its one or two lines of meaning.

Customer service business process outsourcers (BPOs or “outsourcers”) have similar goals and challenges to in-house operations—and some additional ones of their own. They’ve got to keep several plates spinning at all times such as: Do they have a secret sauce that helps them to achieve that?

TimeCamp and Toggl Track are the well-liked time-tracking applications that many companies use to organize their work processes. It can be challenging to decide which tool is best between TimeCamp and Toggl Track because they include comparable features, including time and activity tracking, thorough reporting, billing, and more. Want a detailed comparison of TimeCamp and Toggl Track to aid with your choice? We have your back!

Is your marketing team spread way too thin? Endless email chains. Missed deadlines. Frustrated team members. Unhappy clients. Ah, the classic signs of insufficient marketing project management. We know them all too well. There’s a reason why marketers that are proactive about project management are three times more likely to report “success.” Are you struggling to exceed client expectations without totally burning your team out?

When it comes to choosing a communication platform for your company or startup, Slack and Discord are two popular options that are often considered. Both platforms offer a range of features that can be useful for teams, but they have some key differences that may make one a better fit for your needs. Slack is a business-oriented messaging platform that is designed for team communication and collaboration.

Digital marketing has changed significantly in the last few years. Anyone who tells you differently doesn’t actually spend time in many online spaces. And if the trends — what people consume, what types of ads work — continue, your digital marketing KPIs (key performance indicators) have to change with them. Whether you’re the head of marketing at a company or run your own digital marketing agency, the numbers are important.