User activity monitoring software can help companies in the medical industry upgrade their systems and achieve greater results.

In today’s fast-paced business environment, more and more companies are turning to remote work as a way to increase productivity and reduce costs. However, with this shift comes the challenge of maintaining a sense of team cohesion and connection among employees who may not see each other in person on a regular basis. Remote team building is crucial to the success of any organization, and it’s important to find new and innovative ways to achieve this goal.

While Product Managers are responsible for the strategy and progress of individual products or product lines, product executives have a different responsibility. They need to set the broad strategic direction for the entire organization, deciding which key initiatives are most likely to maximize performance and achieve strategic objectives.

What do you do when your left brain pushes you toward engineering, but your right brain aches for creativity? You meet in the middle, of course, which is precisely what Pinaki Kathiari did when he became the CEO of Local Wisdom, a New Jersey-based communications agency focusing on internal and external communications.

“Operations keeps the lights on, strategy provides a light at the end of the tunnel, but project management is the train engine that moves the organization forward.” ~ Joy Gumz Pulling off client projects successfully is no small feat. Project managers and team members hyper focus on delivering high-quality work all day, every day; planning workflows and proactively addressing obstacles as they arise.

Customer service is a complex process. Software tools can help businesses simplify this process, and can also help improve the customer experience by improving client perceptions during interactions to settle questions or concerns. This improves customer satisfaction, and in turn, makes consumers more open to making repeat purchases. Such software tools vary in feature sets, but their general purpose is to make the ticket-handling process more efficient.

Power has a sneaky way of distorting your self-perception if you don’t keep it in check.

Emergent leadership may seem self-explanatory, but it is essential to comprehend rather than understand its one or two lines of meaning.

Customer service business process outsourcers (BPOs or “outsourcers”) have similar goals and challenges to in-house operations—and some additional ones of their own. They’ve got to keep several plates spinning at all times such as: Do they have a secret sauce that helps them to achieve that?

Happy New Year. If we were publishing this blog in any other early January, we’d end that statement with an exclamation point. But this is 2023 — and as we all know, the world is heading into tough economic times. Given how much difficulty organizations around the world are going to be facing this year, it just doesn’t feel like an exclamation-point moment.