As a manager, you will want to do whatever you can to support your employees’ mental health and well-being. After all, employees who feel happy at work are 13% more productive and are much more likely to approach the inevitable obstacles of their job proactively. Individuals who have a good work-life balance are also healthier and will thus require less time off. With their mental health and well-being nourished, employees are much more able to give their best every day.

When it comes to planning and managing projects, many people prefer the Gantt Chart method. This basic visual tool is simple to understand, easy to use, and can help you stay organized and on track. However, there are times when the Timeline method may be a better choice. For instance, if you’re dealing with a long project that has multiple phases, a Timeline can be more effective in highlighting each stage and minimizing confusion. Which method should you use? That’s up to you!

So you’re looking to start a career in IT. Good for you! IT jobs have been a dream for young professionals in recent years thanks to the rapid changes in the technology landscape. High pay, high demand, what’s not to like? However, in order to get started properly in IT, there are a few things that you need to get right. What are the possible career paths for you in IT? What skills do you need to start your career in IT? Can IT skills alone help you secure a job at the help desk?

Poor communication could be shrinking your paycheck and cost a single company over $60 million annually. Small companies aren’t immune to poor communication woes, either. Communication blunders cost $420,000 per year in companies with 100 employees or fewer. Big or small, poor communication costs companies money. This loss of revenue can certainly impact employee salaries and bonuses.

Starting a new project is exciting. There’s so much to think about — like how to make it scalable, reliable, maintainable, and secure. With so many moving parts to juggle, internationalization — or the process of designing software so it can be translated into many languages — is often not your first priority. Today, Mattermost is shipped in 21 languages. The entire Mattermost project contains more than 64,000 words in 9,500 sentences.

G2 Awards Based on thousands of reviews within the IT Service Management sector on G2, HaloITSM has been awarded 6 badges for the Winter of 2023. As you can see from the image above, these awards include: Overall, three of our ratings that stand out on G2, which we are really proud of, include ‘Ease of Use’ (9.8/10), ‘Quality of Support’ (9.7/10) and ‘Ease of Setup’ (9.2/10).

If you’re in customer service, you’re likely to run into angry/frustrated customers who are facing a difficult time with your product or service. In these situations, you should know how to apologize to a customer properly. From the tone of your apology to how you write an apology statement, it shows the customer that you genuinely understand their position and are actively working towards fixing their issue.

Don’t let your workforce’s productivity suffer in times of disruption; use these tips and tools to overcome adversity!

Whether you’re newly remote or in desperate need of a remodel, learn how to create the right home office setup for you.

The emergence of hybrid as the default way of working within the corporate world is one of the most important and long-lasting changes driven by the COVID-19 pandemic. In theory, at least, it’s a welcome change for employees, who have expressed a preference for hybrid models. Chief among the reasons employees give for this preference is the ability to balance the convenience of remote work with the collaborative, social, and cultural benefits of working in person.