Teams | Collaboration | Customer Service | Project Management

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BundesMessenger is a milestone in Germany's ground-breaking vision

It’s incredibly exciting to see BWI, the IT services provider of the German Armed Forces, launching an official beta version of BundesMessenger, a secure messenger for Germany’s public administration (öffentliche Verwaltung ÖV) including federal, state and local authorities.

ITIL Best Practices and Processes for CSM

ITIL 4 establishes the service value system (SVS) to show “how all the components and activities of an organization work together to facilitate value creation.” This is comprised of five elements: It’s vital to understand the core principles before you can relate them to customer service, as they all play a role in the customer journey.

Project Framework Examples, Frameworks And Methodologies

There are a lot of talks these days about “project frameworks.” What is a project framework, and why should you use one? Project frameworks are a vital part of any project management process. They provide a structure for managing projects and help stakeholders stay focused on the task at hand. Frameworks are a great way to structure your project and keep everything organized. They can help you stay on track, make better decisions, and avoid common mistakes.

9 social media projects tips to bolster your marketing efforts

Marketing is a challenging game. It’s tough enough to plan a social media project for one company. If you’re an agency? Well, get ready to polish your juggling skills because you’ll be keeping lots of balls in the air. Actually, social media project planning and management doesn’t have to be a juggling act. What you need is a solid strategy to plan and execute campaigns, plus software that helps with both planning and execution stages.

4 Ways to Promote Upward Communication Across Remote Teams

Poor communication could be shrinking your paycheck and cost a single company over $60 million annually. Small companies aren’t immune to poor communication woes, either. Communication blunders cost $420,000 per year in companies with 100 employees or fewer. Big or small, poor communication costs companies money. This loss of revenue can certainly impact employee salaries and bonuses.

Why you need to think about internationalization before you start developing software

Starting a new project is exciting. There’s so much to think about — like how to make it scalable, reliable, maintainable, and secure. With so many moving parts to juggle, internationalization — or the process of designing software so it can be translated into many languages — is often not your first priority. Today, Mattermost is shipped in 21 languages. The entire Mattermost project contains more than 64,000 words in 9,500 sentences.