Living in the Digital Age, so much of our lives are saturated with data and information. But with so much information available, sometimes we can feel like Johnny Mnemonic, past cranial-storage capacity, where additional data doesn’t help us solve any problems, and instead makes it even more difficult to solve problems.
Project managers play a pivotal role in an organization. Right from planning and executing a roadmap to handling a team and ensuring successful project completion while maintaining high-quality output within a given budget and time, project managers take care of everything. A project’s time, scope, and cost are the main constraints that managers need to balance to ensure success.
Staying abreast of all things CX is something we take seriously at Netomi, and the rise of the machine customer is a phenomenon that is shaping the future. This sounds futuristic, bringing to mind images of assembly lines and TV shows such as Westworld. To clarify, the customers themselves are not machines, rather, machine customers, such as virtual personal assistants or smart products, will perform customer service activities on behalf of their human customers for lower customer effort.
Discover how employee productivity tracking can help drive a slow productivity mindset in your organization. Learn how to set the foundation for slow productivity within your teams.
All people use their 24 hours a day in different ways. It’s impressive how often we see courses on time management and advice from people, teaching others to become productive. In reality, chances are the all-knowing gurus fail to cope with all the planned tasks. The medical staff is one of the most overloaded workers. Doctors and nurses need to react rapidly, work under pressure, and compile endless documents. The pandemic has only highlighted existing challenges.
The COVID-19 pandemic caught many industries off guard, and the call center sector is no different. With the onset of the pandemic, customer service BPOs like the Philippines-based Phoenix Virtual Solutions had to find ways to adapt to a remote work environment and move away from on-premise technology and in-house call center representatives. In doing so, many faced challenges, which proved to be lessons in disguise.
OneDesk includes multiple customer-facing apps that you can use to enable communication with your customers. The apps include the web widget, messenger, portal, knowledgebase and webforms. Each app provides channels for customers, clients, or end-users to receive support or collaborate with your team. The web widget is an icon displayed on your site which allows easy access to the other apps. The messenger is a live chat application between your agents and customers.
The project management field keeps growing, and the demands on project managers keep growing, too. The great thing about project management is that there’s always room to improve workflows: You can always find new efficiencies, eliminate waste, and implement stronger tools and workflows. People come into project management in all sorts of ways. You may be a new project manager, or maybe you’re just considering getting into the field.
Ticket management is key to speeding up customer service and improving its quality. Time saved on routing and responding to helpdesk tickets can be invested in offering more personalized, in-depth assistance once an associate contacts a client. This is why efficient ticket management isn’t just about speed but also quality.
With inflation on the rise and an uncertain economic environment ahead, customers are rethinking their purchases. By focusing on what really matters to customers, retailers can offer an affordable yet memorable Christmas shopping experience this season.
