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What We Learned at CXFS 2022: Netomi's Top 5 Takeaways and Insights

Last week, customer experience (CX) executives from around the world gathered in Boston for CXFS: Customer Experience for Financial Services to discuss the latest in CX design, innovation, culture and strategy in financial services. Several of us from Netomi attended these two days of thought-provoking sessions about digital transformation in the financial services world, and, like sponges, absorbed the content, nodding our heads along the way.

10 best employee communication software & apps in 2022

An employee communication software makes communication more effective whether an organization manages remote or on-premise employees. There are several employee communication apps (besides messages, emails, and phone calls) to make team communication and collaboration easier. However, this also poses challenges to the employer – they have less control over data security and privacy.

How Does Investing In AI Pay Off In Your Financial Services CX?

Today, nearly 9 in 10 Americans use digital apps and services to manage their finances – a 52% growth rate from 2020. Along with this digitalization of financial services, the unbundling of services and a shift from working with one bank to using various apps and services for different financial needs is on the rise.

Decoding the Role of an Event Coordinator in 2022

The role of an event coordinator goes beyond just managing events, as it is a diverse job that requires knowledge of both planning and marketing. The event coordinator is responsible for preparing event ideas and overseeing their execution with the assistance of other members. Event coordination also includes key responsibilities such as project management, public relations, social media management, recruitment logistics, and more.

WordPress Time Tracking (Best Tools & Their Features)

WordPress is a free and open-source Content Management System (CMS) used to build websites or blogs. It helps you easily manage your website content, schedule future posts, sell products, or create a landing page without any coding experience. But WordPress lacks a key element: a native time tracking feature, essential to monitoring employee productivity and the overall workflow. In this article, we’ll take a look at some of the key benefits of using a time tracking tool with WordPress.

HaloITSM New Features Q2 2022

With the first half of 2022 behind us, we would like to take the opportunity to provide you with an overview of some of the key new features that were recently released during the second quarter of 2022. As an organisation, we would like to thank all of those who have provided feedback and suggestions for new features. We have and continue to take into account our clients ideas, in addition to our pool of thoughts internally. Overall, we’re making sure everything you need is all in one place.

Outdoor Team Building Activities to Keep Your Team Connected and Engaged

Team building activities are socializing exercises for teams with the purpose of strengthening teamwork relationships among coworkers. These activities are an excellent approach to building upon a number of skills like creative thinking and collaboration. According to Globoforce research, workplace relationships are vital to 89 percent of employees’ total quality of life.