In this era of technology, many people have turned to electronic gadgets to help them with their work. As a result, focus and productivity have become critical issues. The proper planning process can make accomplishing goals much easier to achieve. However, that brings with it its own set of decisions that one must take at the planning stage.
Some words are used so often that their meaning is blunted or outright transformed. One of these such words is “success,” and depending on the reader, can mean anything from “victory” to The Weather Girls’ album. As far as Customer Success teams are concerned, it leans towards the former (sorry fans of 1980s post-disco, your day will come).
Keeping track of employee attendance and vacation time can seem like a lot of micro-managing for businesses. After all, managing every employee’s unique schedule to accommodate their leave request is no walk in the park. That’s where paid time off tracking or PTO tracking becomes apparent. But what is PTO tracking? And more importantly, how do you track paid time off?
Every project has a life cycle: At minimum, a project has a start and an end. Those points and everything in between form the life cycle of a project. The real question is whether a business will plan that life cycle strategically through project management — or let the life cycle happen to them instead. If you ask us, we’ll tell you the first option is the way to go. Letting the project run the team rarely ends well, while proactive project planning frequently leads to success.
It’s no secret that people expect great customer service wherever they go. A survey found that 95% of customers say that customer service is key for brand loyalty. More than 60% of those same customers say that they have deserted a brand and switched over to a rival company because of poor customer service. However, any growing business is bound to face the difficulties of scaling their customer service operations, especially if they’re old-fashioned.
The customer service management process is a crucial part of maintaining customer relationships. It helps businesses keep track of customer interactions, identify and resolve customer issues, and ensure quality and consistency in the customer experience. By understanding the key points of contact in the customer service management process, businesses can ensure they are providing the best possible service to their customers while also improving their bottom line.
So, you’re looking into a career in product operations. Smart move. Product Ops roles are quickly becoming must-haves in both large enterprises and growth companies beginning to scale. A May 2022 LinkedIn job search for “Product Operations manager” returned more than 7,000 open positions in the European Union, and 69,000 openings in the United States. In this post, we’ll discuss why the product ops profession has become so popular with businesses in all industries.
Cybersecurity is a key priority for small, medium, and large companies. If you are a keen internet user or a lover of news and trending topics, I am sure you already know the current threats surrounding the cybersecurity realm. Cybersecurity threats are now a nightmare that faces all levels of organizations. Malware attacks, DDoS threats, phishing, brute force, SQL injections, etc. are running riot in the internet streets.
360-degree feedback sounds quite like the Panopticon to some — is it crucial to observe the employees from multiple points of view? 👀 We assure you it’s far less creepy, and extremely helpful to both leaders and staff. However, you need to learn about the dos and don’ts of 360-degree feedback for it to work: let’s talk about it.
