There is no denying that the COVID-19 pandemic has completely redefined not just the workflow of businesses but also educational institutions. From holding online classes and board meetings remotely in the past two years, to shifting to yet another relatively new work setup, such changes further reinforced the need for innovation in modern governance.
To help you, our readers, get to know the humans behind Netomi, we chatted with Rupal Nishar, our VP of Customer Success, about the company’s customer-first approach, and trends in the world of CX/CS today. Here’s what we uncovered in our Q&A with Rupal Nishar.
There are a number of qualities that leaders hope their teams exhibit. Productive. Efficient. Collaborative. Engaged. But there’s another term that should rank near the top of this list: Creative. When McKinsey research shows that creativity is directly correlated with high performance, you want your team to feel empowered to bring their best ideas to the table. So here’s the question: How do you unlock your team’s peak creativity?
Getting performance reviews right is a bit trickier than it seems, especially due to the bad reputation they have. A well-made performance review, however, is a precious development tool that enhances your staff’s performance. These four core tips set a solid foundation for a performance review that fulfills its purpose.
Sales—the ingredient for business growth. But as the buying process has digitized massively in the past decade, sales has become an area of complexity. Buyers now have access to a wealth of information online about potential suppliers. There is no shortage of options for them, making it difficult for sellers to influence a buyer’s mind. Regardless of the niche, every business hits its limits after exhausting all opportunities to reach new markets or improve efficiency.
Most of business owners willing to grow there organization but they are suffring from unproductive employees. Now they can take a long breath because now DeskTrack come with advanced features of employee computer activity overcome your problem. Features of employee monitoring software are generally used for organizational management that measures employee performance, maintains employee data, engagement, and productivity, and increases business value.
Some words are used so often that their meaning is blunted or outright transformed. One of these such words is “success,” and depending on the reader, can mean anything from “victory” to The Weather Girls’ album. As far as Customer Success teams are concerned, it leans towards the former (sorry fans of 1980s post-disco, your day will come).
Keeping track of employee attendance and vacation time can seem like a lot of micro-managing for businesses. After all, managing every employee’s unique schedule to accommodate their leave request is no walk in the park. That’s where paid time off tracking or PTO tracking becomes apparent. But what is PTO tracking? And more importantly, how do you track paid time off?
Every project has a life cycle: At minimum, a project has a start and an end. Those points and everything in between form the life cycle of a project. The real question is whether a business will plan that life cycle strategically through project management — or let the life cycle happen to them instead. If you ask us, we’ll tell you the first option is the way to go. Letting the project run the team rarely ends well, while proactive project planning frequently leads to success.
It’s no secret that people expect great customer service wherever they go. A survey found that 95% of customers say that customer service is key for brand loyalty. More than 60% of those same customers say that they have deserted a brand and switched over to a rival company because of poor customer service. However, any growing business is bound to face the difficulties of scaling their customer service operations, especially if they’re old-fashioned.
