It’s not a secret that working under the standard office nine-to-five work schedule in a physical office setting got very difficult due to social mobility and physical limits to contain the spread of the COVID-19 epidemic. This situation led certain businesses to establish virtual offices as a survival strategy for their economies and livelihoods. A virtual office can be a great way to get the benefits of having a physical office without renting or purchasing physical space.

The Exoprise marketing team sat down with their CEO, Jason Lieblich, to discuss predictive analytics, market trends, and the technology’s usage in troubleshooting network issues.

One thing about employee experience is very clear: Workers don’t want to go back to the days of long commutes and uncomfortable pants. Collectively, workers are calling BS on “the way it’s always been done” in favour of flexible work and healthier work-life boundaries. Instead of drawing a line in the sand, now is the time to bring your employees to the collaboration table and start problem-solving. In the future of work, employees are your most important stakeholders.

The best customer tools for business consultants can elevate your consulting business and make it more efficient. If you are constantly looking for new ways to drive operational efficiency and streamline your workflows, you need to take some of the tools on our list for a test drive. With an abundance of tools on the market, there is no shortage of options to choose from.

Are you looking for tools to improve your marketing results? There are many solutions on the market that you may consider using for a digital marketing agency. But how do you choose the best one? Just for you, we have prepared a list of 9 digital marketing agency tools that are absolute must-haves. Check it out!

Freshdesk is a feature-rich and easy-to-use customer support management tool. Along with useful features to manage customer service operations, Freshdesk offers native time tracking functionality to track your agents’ work hours. So how does Freshdesk time tracking work? In this article, we’ll explore Freshdesk time tracking in detail. We’ll also look at its limitations and share five powerful alternatives to track time on Freshdesk.

Look at any desktop or in any junk drawer and you’re bound to see a stack of Post-It Notes. You may be surprised to learn that the idea for Post-It Notes wasn’t born out of endless focus groups or relentless brainstorming sessions, nor to fulfill a high-level corporate strategy or objective. Rather, a couple of curious employees at 3M are responsible for creating what has grown into one of the company’s most recognizable products.

Last week, customer experience (CX) executives from around the world gathered in Boston for CXFS: Customer Experience for Financial Services to discuss the latest in CX design, innovation, culture and strategy in financial services. Several of us from Netomi attended these two days of thought-provoking sessions about digital transformation in the financial services world, and, like sponges, absorbed the content, nodding our heads along the way.

An employee communication software makes communication more effective whether an organization manages remote or on-premise employees. There are several employee communication apps (besides messages, emails, and phone calls) to make team communication and collaboration easier. However, this also poses challenges to the employer – they have less control over data security and privacy.