Though change is not a new concept in IT -- one might say it is intrinsic to the very nature of it -- the rate of change has accelerated dramatically over the last few years. We’ve recognized that people are everything and that we need to use technology to do more of the heavy lifting. This blog will look at how to automate customer service, streamlining IT support and improving your organization’s overall service delivery.

When you’re running a business, it’s not all about bringing in new clients, but keeping the ones you have too. Managing client expectations is really no different. Of course, it helps to keep your current clients happy, but it also ensures you have enough room to bring on more. In fact, data shows retaining clients is overall more profitable than gathering new ones — and that’s why companies with higher retention rates typically bring in more money. Just how much more money?

Thanks to our amazing customers and their ongoing support for our platform, Teamwork has been named one of G2’s best software in 2022! We’re delighted to receive this honor and proud to provide all of our customers with the tools they need to run more efficient, organized, and profitable businesses.

In these changing times, the necessity for remote work has grown quickly. That exigency is unlikely to fade away immediately. Maybe it won’t go away at all for many businesses. Even before this shift, there was a growing appreciation of the possibilities that remote work solutions presented. Virtual interactions were becoming more seamless because of technological advances. Prospective employers were profiting from the diminished significance of location in talent management.

Instant messaging is by far one of the best inventions of humanity. We bet that many young people will agree with this statement. This technology enables us to stay in touch with literally anyone in real time despite the distance. And it’s especially important for students. With the help of messengers, students can chat with their family and friends. At the same time, they can connect with their classmates and teachers to create collaborative learning opportunities.

Failure to meet deadlines, long email threads, disputes during meetings, poorly planned projects, missing files, delayed feedback, you name it. How about meetings where people are talking to each other and thinking they are discussing the same thing, but it is obvious that they don’t? Rings a bell? Of course, it does. We’ve all been there. Team communication isn’t always as effective as we’d want it to be, and it has a direct impact on every area of an organization.

When done right, technology can help companies create great customer experiences. This is why 82% of top-performing businesses say they pay close attention to the human experience around digital and technology, according to a study by PwC. However, IT Services companies often view the quality of service through the lens of applications and infrastructure, while their customers are more concerned with outcomes and usage. This creates a disconnect, which can lead to low customer satisfaction.

Business instant messaging is not a nice-to-have addition to the workplace anymore. Instead, it is an integral communication practice for companies of all sizes. Remote and hybrid work models are becoming more prevalent. With the rise of digital workplaces, everybody needs a quick, efficient, and familiar way to communicate. Business instant messaging is exactly that.

As companies around the world design the next phase of work, one thing is becoming clear: the hybrid model is here to stay. Though distributed work is not a new concept, more companies than ever before are redefining these blended ways of working to prioritize inclusion and equity. Within this shift, there’s potential to reimagine the work environment as a place that fosters collaboration like never before and unlock a new, more effective way forward.

A diverse and inclusive workplace in which every employee feels comfortable enough to contribute his best work and share his full range of ideas and concerns is essential to the overall efficiency of the business in the long run. It hardly matters which industry your business falls under; workplace diversity and inclusion (DEI) should be top priorities. DEI is the Workplace essential for progress in the long run, both from a societal and economic standpoint.