As a project manager, you’re constantly juggling responsibilities like keeping team members focused, creating achievable schedules, task management, project deadlines, wayward stakeholders, and not to mention the overall project management communication plans. Take a breath because it's a challenging role in any organization. Have you ever wondered what sets successful project managers apart from the rest? Are the best just really good at convincing team members to meet project deadlines?

The future of building successful businesses is rooted in how deeply they understand their customers as well as how quickly they can keep up with and exceed their expectations. With actionable insights, businesses can be more agile and respond faster to customer needs — generating better service and creating better products along the way. The end result is Zendesk’s vision of the world: a global economy powered by lifelong customers.

An internal investigation recently uncovered a vulnerability (identified as CVE-2022-21706) in Zulip’s invitation links. Specifically, a reusable invitation link could be used to join a different organization than the one it was created for. As a result, there was a potential for users to join any organization without an invitation (and bypassing domain restrictions). This vulnerability was discovered by the Zulip security team, and has now been fixed for all Zulip Cloud organizations.

Customer support software is a gamechanger for ambitious consulting firms. If you’re trying to scale your consulting business but lack the systems to support your growth, you should explore the potential of customer support software. This will enable you to successfully provide all of your clients with consistent and exceptional support. Let’s explore this further.

Over the past few years, the number of people embracing freelance work or opting to start a solopreneurship has skyrocketed. According to the most recent data, more than a third of the whole US workforce now freelances some or all of the time. And there’s no sign of the trend slowing down anytime soon. However, there’s a problem with the freelance revolution. Individual workers can’t always handle all of the work opportunities.

Human resources faced many new challenges due to the impact of COVID-19. With massive layoffs, a global crisis, mental health crises, and an economic downturn, HR professionals had to find ways to quickly solve problems to ensure the health and wellness of their employees. Unfortunately, much of the aftermath stuck around. Here are the most significant challenges HR currently faces.

Jira is a project management tool that assists software developers with bug tracking, agile project management, issue tracking, workflow, and much more. The tool offers a time tracking feature that helps software developers track time when they work on tasks. Managers can then use the tracked time for real-time reports to understand better how their employees work. In this article, we’ll discuss how to generate a Jira time tracking report.

Meetings shouldn’t keep you from your “real work.” If structured right, meetings *are* where work gets done.

Project management is the ultimate tool for disproving all the worst stereotypes about creative teams. It helps us to be immaculately organized. It makes our work more quantifiable. The reality is that many creative people are great organizers and communicators and can work in simpatico with non-creative clients. But project management goes further by systemically enabling a clear and organized approach to work.