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The Best Books to Read About ITSM

Books! Who doesn’t love books? Whether you’re one for the latest thriller to top the charts, or you go-Instagram-crazy for the latest self-help book, the majority of us love to read. In fact it was reported that the global book market was expected to grow from $87.92 billion in 2020 to $92.68 billion in 2021, with that figure reaching $124.2 billion by 2025.

11 Habits of Successful People You Can Take Over

Exactly like team collaboration tools can do wonders to your employees’ productivity and business efficiency; your daily habits have the power to improve your life. The habits, like most things in life, necessitate effort and determination. To realize your full potential, you must direct your path through daily habits that prepare you for success. A recent study found that it takes 18+ days to acquire a new habit. Are you ready to take on this journey with full force?

How We Use Internal Hackathons to Create New Product Features

An internal hackathon is an effective way to engage your employees in short-term collaborative events. It spurs innovation, increases employee engagement, explores new feature possibilities, imparts corporate culture, and builds teamwork and collaboration skills. By organizing internal hackathons in your company, your employees can challenge and compete to solve internal or customer problems—which can lead to real-life features in your product.

Revenue Churn: What it is and how to improve it?

If there is one word that growing SaaS companies loathe the most, it is probably churn. Churn of any kind can be worrisome, but revenue churn, in particular, can kill a business if neglected. Revenue churn is a measure of how much money your company loses during a given period of time, typically per month. Fortunately, revenue churn can be reduced with the right knowledge and strategy.

Considering Scheduling a Chatbot Demo? Here are the Key Questions to Ask

Not all chatbots are created equal. In this post, we’ll cover a step-by-step chatbot demo guide of what to look for, including the key questions to ask, to make sure that you adopt the best AI for your business. Before we get into the questions you should ask during your chatbot demo, let’s quickly cover why now is a good time to explore chatbots.

Add a team poll to any Rocket.Chat channel

Have you ever wished to measure your team's sentiments on a topic with a live poll? There is a free Rocket.Chat app for that! As many of you discovered already, you can easily use our poll app to perform basic polls. But most of you found the existing poll app rather limiting. We heard you! We’ve launched a new app - the Poll Plus app that can do much more than the old app on Rocket.Chat.

CIO Classified: How IT can lead the future of the employee experience

With technological innovation accelerating faster than ever—and the pandemic entering a new phase—CIOs have never faced more uncertainty and complexity. That’s why we’ve partnered with Caspian Studios to sponsor Season 3 of the CIO Classified podcast. CIO Classified is a podcast for CIOs, decision-makers, and technology leaders that want to push their business forward and stay on the cutting edge.

What is a sales qualified lead (SQL) and why is it important?

When it comes to sales, it’s easy to believe that no opportunity is a wasted opportunity. If you throw a product at enough people, someone is bound to buy it, right? Technically…yes. But say you spent money and effort to contact 100 random people about your product. Seventy-five of them aren’t in your target audience, 10 of the remaining 25 can’t afford your product, and 14 are happy with their current product from a competitor.