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Organize your sidebar with custom, collapsible channel categories

Mattermost now gives users flexibility to organize channels and direct messages into custom, collapsible sidebar categories. Users gain full personalization of their sidebar to improve productivity, reduce clutter, and focus on what matters. Upgrade to Mattermost server v5.32 (releasing February 16th) and later to access these feature enhancements on your desktop, with mobile support coming soon.

Managing Remote Workers Toolkit: The Best Tools and Strategies for 2021

Interested in a toolkit for managing remote workers? Since COVID 19, many companies have allowed their employees to work from home. But if you’re new to remote work, figuring out how to manage your remote team can seem daunting. However, with the right remote work toolkit, managing your distributed team should be a piece of cake! In this article, we’ll show you the best tools to include in your managing remote workers toolkit and highlight their key features.

What Is a Chatbot (and How Does It Work)?

In this article, we’ll go through everything you need to know about chatbots. We’ll explain what a chatbot is, how it works, and why you need one. We’ll also go through information like: By the end of the article, you’ll know exactly what a chatbot is and how to get started using one. Let’s dive right in.

Learn the Value of Specialized Collaboration Tools

Throughout the pandemic, the collaboration tools market experienced a major boom with the rise of remote work. However, the recent acquisition of Slack by Salesforce has reinforced the growing separation between workplace tool suites and specialized collaboration tools. Suites have become “one-stop-shop” solutions that can fill multiple functions for companies and employees, which brings into question, what value is there for niche solutions?

How DB Systel, Partner of Deutsche Bahn, Provides a World-Class Customer Service Thanks to Rocket.Chat

Germany’s railway infrastructure is considered the backbone of its economy because of a single company: Deutsche Bahn (DB). As the country’s local and long-distance railway service provider, the company’s growth is remarkable: Industry: Railway transport, Logistics Headquarter: Berlin, Germany Headcount: 300,000 employees Annual Passengers: 151 million passengers transported in 2019

Starting A Financial Services Agency - 5 Essential Tools & Resources

Starting a financial services agency has the potential to be a rewarding experience. The advancement of financial technology is rapidly transforming the sector. If you possess the skills to help individuals or organizations navigate the complexities of financial technology, your services could be providing clients with a tremendous amount of value. Financial services is a relatively broad term used to describe various offerings within the finance industry.

3 Ways to Improve Customer Experience and Help Your Business Grow

What is the fiercest area of competition among businesses today? It’s not just acquiring new customers, but instead, customer experience has become the most competitive area that can make or break any company’s success. Customer experience includes both customer service and customer engagement, so this category encompasses a broad field of factors to attend to.

Teramind vs. Workpuls | 2021 Feature Comparison

These two companies have very different approaches when it comes to their products. Teramind is designed with a comprehensive set of features: granular activity monitoring, time tracking, productivity analysis, insider threat detection, user behavior analytics, data loss prevention – you name it, they have it. Whereas, Workpuls went for a more minimalist approach. Its product basically does two things: employee productivity and time tracking, but it does them well.

Teramind vs. InterGuard | 2021 Feature Comparison

Teramind and InterGuard, both are highly regarded as powerful employee monitoring platforms for the modern workforce. Both of them have strong activity monitoring, productivity analysis and reporting features. Especially, after the recent refresh of its UI, InterGuard has been able to up its game in user friendliness – a big factor for this kind of software. On the other hand, Teramind is already known for its intuitive, award-winning interface. Pricing is another competitive edge in this market.

4 templates to help you run meetings with empathy

“Do not do unto others as you would have them do unto you – they might have different tastes.” — George Bernard Shaw When it was time to look back and reflect on my three-month onboarding period at Miro, I was convinced that I’ve never been part of such a collaborative, open team culture. Curiously enough, I’ve never met anyone from my team (or company) in person.