Zendesk was founded on the belief that CX could be better, bringing a beautifully simple, easy-to-use solution to the legacy world of expensive call centre technology. Nearly two decades later, we’re here to disrupt the industry once again – this time with AI.

School automation is the secret component of robust administration in 2024. ‍ In my two decades of experience as a senior business executive and consultant working with global organizations of all sizes, I've witnessed firsthand the transformative power of automation across various sectors. Education, in particular, has undergone significant changes with the adoption of automation, revolutionizing administrative processes, and enhancing operational efficiency within schools. ‍

Memos, post-its, endless meetings: these are a few of the ways you can slow down team productivity. You’re often much better off communicating ideas quickly and simply with diagrams. There are several great Confluence add-ons that help you easily create beautiful diagrams, including Confluence Diagramming by Creately, Gliffy, and Graphviz — that are intuitive, fast, and smart. They take care of creating and embedding simple, easy-to-use diagrams, so you can focus on what matters to you.

As a Confluence user, you know the power of collaboration. Sharing information, ideas, and projects creates a work environment where everyone can contribute to the greater whole. And more and more people are concerned with creating collaborative work environments. As the Harvard Business Review put it, “Collaboration is taking over the workplace.” We’ve built Confluence to be the place for your team’s work, documents, and ideas, so that everyone can be on the same page.

Teams need to maximize productivity to achieve their objectives. From juggling multiple projects to meeting tight deadlines, the ability to manage time effectively makes all the difference. This is where a time tracking software can be a game-changer, streamlining workflows, enhancing accountability, and elevating productivity levels for teams of different sizes. Time tracking software streamlines workflows, enhances accountability, and elevates productivity levels. They empower teams to work smarter.

Social media audits are an easy way to keep track of your social media accounts. Generally, it’s best to review your accounts quarterly; however, you can choose a frequency that best fits your company’s goals. Below, get the seven key steps to complete a social media audit, plus a free template to keep all of the information in one place. Social media is the place to market your business and reach your customers far and wide.

Are you bosses who always ask your employees to take PTO? If so, there are a few good reasons for doing that. This article will discuss the advantages of allowing employees to take time off. PTO (paid time off) can do wonders for your business, and it’s essential to encourage your team members to take advantage of it!

In today’s workplace, casually strolling over to a coworker’s desk for project discussions is becoming rare. Instead, real-time interactions are being replaced by asynchronous communication methods. Even in the office, colleagues are often occupied and prefer messages through chat platforms. This shift towards asynchronous communication allows remote employees to stay connected without missing critical discussions happening in the office.

The nature of work is changing dramatically, and more CEOs are predicting that hybrid work arrangements are probably here to stay. According to a recent KPMG US survey, CEOs’ views on work arrangements are changing, with a shift away from the typical five-day workweek.

One phrase in the rapidly changing world of technology is causing waves across various sectors: Generative Artificial Intelligence, or Gen AI. It is indisputable that technology has the ability to transform processes, boost output, and improve consumer experiences.