Here are the newest integrations from Zendesk to help your agents provide great customer experiences.

“Cloud is about how you do computing, not where you do computing.” – Paul Maritz, VMware CEO Once you decide to implement a new B2B customer support software solution, the first step is to do an internal assessment to determine how to choose the right provider.

High productivity. Low turnover. Satisfied workers. Less stress. A larger talent pool. Fewer office expenses. ADA compliance. And better work-life balance. When you list the benefits of remote work, there’s a lot to love – for both businesses and the people they employ – which is a huge reason why more and more companies are starting to embrace a remote workforce.

For many of us, the way we work has changed since the start of 2020. We’ve had to adapt to the unexpected, embrace remote working, and learn to keep work going even when we’re not all in the same office space. But among all the uncertainty, one thing has become clearer than ever: even when we’re apart, we’re all in this together. And teamwork has never been more important.

A project management business could be your ticket to satisfying work, stellar contacts and excellent earning potential. If that sounds good, read on to learn about the key components you need to have in place to start a project management business.

In unprecedented times, how can organizations use technology to achieve continuity and clarity? It’s a question that countless organizations around the world are asking themselves today. We believe that the solution lies with work management platforms. They allow everyone to do their best work and enable businesses to flourish. But with economies and individual organizations under extreme pressure, we need facts to prove work management platforms are a vital part of the modern tech stack.

So, it’s official. We are in a recession. But some experts say investment in digital transformation during a recession should remain steady. The National Bureau of Economic Research declared on June 8 that the recession began in February. It’s an unusual recession, by all standards — one not caused by macroeconomic financial mechanisms as in 2008 with the housing market collapse or in 1981 on the heels of tight monetary policy and an energy crisis.

A lot will happen over the next 1,000 years, and the codebase for the Mattermost open source project will be along for the entire ride. On July 8, GitHub successfully deposited 21 terabytes of open source repository data in the Arctic World Archive, a (very) long-term storage facility located on the Svalbard archipelago in Norway near the North Pole.

If you’ve been looking for a project management tool with time tracking capabilities, you’ve probably heard of Jira. Used by tons of companies, Jira is popular for its ability to support any type of project. While many teams use Jira time tracking to manage their projects, it’s not the only thing they offer. From project roadmaps to Agile project development features, Jira has a host of great project management features to help you out.