Teams | Collaboration | Customer Service | Project Management

Latest News

Five Powerful Behaviors to Boost Team Performance

Your mood, your demeanor and your verbal and nonverbal behaviors exert a powerful influence on your team members and the working environment. Every moment of the day, our brain is busy scanning the environment for unpleasant things we should avoid and pleasant things we should rush toward. Those things we actively work to avoid put us in “defensive” mode, and the positive items we seek out trigger what she describes as, “discovery” mode.

Scoro x Expensify: Automated Expense Management Made Easy

We’re often asked how Scoro differs from other business management software. Although there are many excellent features our clients always talk about, such as customizable dashboards and automated reports, it’s not about any one feature. Scoro’s biggest value is the complete solution that brings together all our features – empowering businesses to manage their entire workflow in one place.

Version Update: Expensify Integration And More

Instead of doing things the old (read: slow) way, we believe in saving time and energy on routine tasks. This is exactly the reason we’ve built an integration that handles various work-related expenses for you and makes cost management easy. You guessed it, this update includes Scoro’s Expensify integration. In addition, we’re building something major, but we’ll get to that in a bit. Here’s what’s new in Scoro.

B2B Customer Support: Up in the Cloud or Down on the Ground? Part 1

You want to stop focusing only on getting tickets closed and instead work on building strong relationships with your customers. You’ve determined that e-mails and spreadsheets are no way to manage support interactions. And you want to break down the silos between support, sales, and product development and improve collaborations between these departments.

Focus on Your Customers' Success: Strategies for Retaining B2B Customers in Turbulent Economic Times

This decade has begun with economic uncertainty. From COVID-19 to political and social movements, businesses of all types have been impacted by these events resulting in major fluctuations in consumer trust.

Bonjour, Element on Android!

Hopefully by now you have all upgraded to Element, with Android users leaving behind the old legacy Riot Android app. If you haven’t already been previewing it via RiotX (which has been in beta for a year now), it should hopefully feel like a game changer: as we said in our Welcome to Element post, we’ve got more than just a rebrand going on here! But let’s rewind a bit.

How to marry asynchronous & synchronous collaboration workflows when setting up a remote team

Think of communication as the oxygen of a remote team. Like a good relationship, it takes work to communicate well, and there are ups and downs. As Carol Dweck from Stanford University, shares in her book Mindset: "It takes work to communicate accurately. It takes work to expose and resolve conflicting hopes and beliefs. It doesn't mean there is no 'they live happily ever after' but it's more like 'they worked happily ever after.'"

7 Ways to Improve Customer Responsiveness

It’s no secret that the significance of an effective customer service strategy lies not only in delighting existing customers but in drawing in new business as well. Customers have become increasingly impatient and expect companies to respond to them faster. They are also likely to switch to other businesses or companies if your response time is too high.

How AI Can Enable Support Teams in the New Normal

Covid19 has changed the world we live in. We shop and work differently. Companies have changed their ways of operating. Businesses have been transformed to ensure employees and customers are safe. Our processes are leaner and more orientated towards digital tools. Teams found a new way to collaborate and because we need to stop the spread of the virus, we communicate more frequently with online tools. This is what is called digital transformation.