The difference may sound subtle, but it can cause unrecoverable damage to organizations. Triggered by intentional (or unintentional) employee behavior, insider risk puts business data integrity at stake, while insider threat happens when the data at risk gets exposed to some unauthorized entity. Both cases pose challenges to workplace compliance and operational efficiency.

Shrinkage is a complex problem that is common in many call centres. As the industry rises, problems become more persistent. Therefore, call centre shrinkage needs to be taken into consideration. Why and how let’s.

Welcome to the exciting world of customer experience (CX) and its significance for your business. Addressing customer journey pain points is key to attracting and retaining loyal customers. Customer experience management is the approach that allows you to create and optimize every interaction a customer has with your brand.

Today’s businesses are more data-conscious than ever. Decision-makers crunch numbers before launching a new product, while planning marketing campaigns, and when considering budget cuts. However, another area of business can benefit from some number crunching: Businesses are now using analytics to gain insights into their workforce. You’ll find a variety of reasons to use analytics to measure your workforce, but first, it can help define workforce analytics and show how it can be used.

Sean C, Director at Tempting Recruitment knew his sales team would perform better if they could see their KPIs in real-time. But he didn’t have the right solution yet. Sean tells us how he improved performance by installing a TV dashboard in his outbound call center. Sean has always understood the importance of tracking call performance data – especially in his recruitment agency, which processes a large volume of outbound calls.

Careful planning and organization are the not-so-secret sauces behind any successful project. To avoid chaos, confusion, and rework, you need to know what’s happening, who’s doing it, and when it needs to be done. But to plan a winning project, it’s not enough to know the what, who, and when. You also need to understand the how. That’s where your project workflow comes into play.

Beyond the presentation of financial reports and performance, annual general meetings serve as vital pillars of corporate governance. They serve as a forum where shareholders and stakeholders convene for discussions, dialogues, and decisions crucial to the organisation’s trajectory.

Generative AI has emerged as a significant player in an era of rapidly evolving technology, offering unheard-of increases in productivity across a wide range of industries. However, there are hazards associated with this innovation, especially with “Shadow AI,” when employees utilize ChatGPT and other generative AI technologies in ways that can violate business data security laws.

Every organization wants to perform its best to survive and surpass the competition in this fast-paced world. It cannot walk by itself, it cannot run by itself, it cannot fall by itself, it cannot rise by itself, nor it can reach anywhere by itself! Put simply, every organization relies on its workforce to aim and fulfill its goals. This implies that a business’s performance is directly related to that of its employees!

Discover strategic synergy in BPO operations and Insightful's role in enhancing efficiency. Explore the challenges, solutions, and transformative impact of aligning goals, processes, and resources in the dynamic world of Business Process Outsourcing.