Teams | Collaboration | Customer Service | Project Management

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Skype for Business End of Life: what you can do about it

As the sunset date for Skype for Business looms, many organizations still grapple with its impending end. Announced two years ago, the "end of life" phase signifies more than just a transition; it's a critical juncture for IT leaders and C-suite executives to reassess communication tools and data security strategies.

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Customer Satisfaction Workflows: Why They Matter & Key Elements

Customer satisfaction workflows play a critical role in delivering exceptional experiences. The efficiency and effectiveness of these interactions mold the overall experience. Think of these workflows as a synchronized machine that manages customer interactions routinely. The objective is clear: to meet and exceed customer expectations consistently. With effective design and implementation, these customer satisfaction workflows can transform the customer journey, enhancing your brand's reputation.

What is Workforce Development?

Workforce development is a term used to describe the process of empowering individuals to acquire the skills and knowledge necessary to succeed in the workforce. It encompasses a range of programs, policies, and initiatives aimed at developing a skilled and competitive workforce. Workforce development is crucial for both individuals and society as a whole. It helps individuals to obtain gainful employment, advance in their careers, and contribute to the economy.

2024's Ethical Employee Monitoring Software

Get ready to discover the latest ethical employee monitoring software tools of 2024! Companies that use ethical monitoring gain an advantage by treating their employees fairly while keeping track of work. Ethical monitoring helps follow the rules, keeps the workplace fair, and ensures everyone feels respected. Ethical monitoring is vital for companies. Without the right tools, they face: This blog post will share the best ethical monitoring tools that can solve these problems.

Christmas 2023 Version Update: Advanced Revenue Forecasting & Sage Intacct

Ever wondered what the future holds? As a Scoro user, you can now be a lot more confident about it – with our new revenue forecasting options, you’ll know exactly where you’re headed based on your pipeline and ongoing projects. And since finance is the theme of the month, we’re launching our Sage Intacct integration as well!

Elevating Customer Support: Five Goals to Focus On

In today’s increasingly competitive marketplace, people—particularly those in customer support—are key to setting your company apart from the crowd. Needless to say, the stakes are high. To get you started on the right foot, here are five ways to think about increasing your CSAT and elevating your brand.

Unlocking the Potential of Hidden Teams in the Workplace

Unlock the secrets of hidden teams in the workplace with our comprehensive guide. Discover how to spot these covert collaborators, effectively manage their unique dynamics, and integrate their innovative efforts into your organizational strategy. Embrace the digital shift and utilize Insightful’s remote employee monitoring software to harness the full potential of hidden teams, driving progress and creativity in your business.

The top 5 time tracking and invoicing software options

An astonishing 21.5% of billable hours go unrecorded due to inadequate tracking methods. That's a significant blow to any professional services organization’s bottom line. Thankfully, many businesses now harness the power of sophisticated time-tracking and invoicing tools to counter this issue. How do they work and why are they a game-changer for teams doing client work? We’ll break down the specifics below and give you our top five tool recommendations.