It’s crunch time for marketing teams, with 75% of CMOs facing pressure to do more with less. But in the quest to drive revenue, a great marketing plan isn’t always enough—it’s how you implement it that matters. In this article, learn how leaders can put their annual plans into action and ensure every campaign is set up to drive revenue growth, without wasting valuable time and money in the process.

The year is coming to an end and it’s a good time to take a minute, reflect on what occurred during the last months, and have a look at what the future might bring to make sure we are prepared. Particularly in an innovative and fast-paced environment like IT, taking this time can be a real game-changer for ITSM professionals to ensure they are on track with new trends and industry upcomings.

Welcome to the world of technology, where a transformative concept called Software as a Service (SaaS) is taking over. Imagine getting access to software without the hassle of downloading or installing it on your devices. As we step into 2024, SaaS is not slowing down. Instead, it’s growing and changing how different industries work. This blog is your guide to understanding what SaaS is all about.

The conflict between privacy rights and state access to information has become a focal point of legal and ethical arguments in an era when data is important. The Clarifying Lawful Overseas Use of Data, or CLOUD Act, a law with far-reaching repercussions for persons and organizations, is a crucial factor in this ongoing debate. This law changes the game for how data is handled across borders, impacting our privacy and cybersecurity.

“It’s the most wonderful time of the year” doesn’t always ring true for customer service or support teams. Though some industries might slow down during the month of December, others get more hectic and tensions can run high. Ever wonder what to say to diffuse the situation when a customer is ranting and raving about a problem that’s difficult to solve? Here are five pro tips from customer service veterans.

Unlock the potential of the Quiet Protocol in your remote teams. This article dives into Leslie Perlow's innovative approach, Discover how applying these methods with activity tracking software like Insightful can lead to a dramatic 65% boost in workplace productivity and focused efficiency.

Ever wondered why some agencies consistently outperform others? It's all about harnessing effective business performance. This isn't merely about surviving — it's about thriving amid fierce competition. Improved business performance can transform your agency, boosting productivity, enhancing customer satisfaction, and building a robust bottom line. This guide seeks to provide actionable insights to help agencies transform their business performance.

HR tools are like helpful gadgets for businesses to manage their employees easily. They’re computer programs that make handling things like hiring new people, managing who’s on vacation, and paying salaries much more straightforward than doing it all by hand. These tools are essential because doing HR tasks manually takes time and can be tiring. So, having software to handle these jobs is useful for managers. Businesses pick these tools based on what they need.

Have you ever wondered how successful businesses keep their operations running smoothly around the clock? The answer lies in the “Swing Shifts” technique. Ever-increasing demands for flexibility and continuous services have led to a rise in unconventional work schedules. A staggering 15 million Americans navigate through evening shifts, night shifts, rotating shifts, or the intriguing world of swing shift hours.

Workforce utilization refers to the effective utilization of human resources in an organization. It involves ensuring that employees are working to their full potential, and their skills and abilities are being utilized efficiently to achieve organizational goals. Proper workforce utilization is crucial for any business to thrive and stay competitive in the market.