Teams | Collaboration | Customer Service | Project Management

Latest News

insightful

Call Center QA vs. Workforce Management Tools: Why the Right Choice is Both

Dec 18, 2024 By Dora Ordanić In Insightful
Frustrated by disjointed QA and WFM systems? Insightful’s software monitoring combines these tools into one seamless solution, giving your call center real-time data to optimize performance, reduce burnout, and create a better customer experience. Learn how to make the shift.
Read Post
asana

What is a workflow? Definition and examples

Dec 18, 2024 By Julia Martins In Asana
Workflows are a structured series of steps that take you from the beginning to the end of a process. Workflows show stakeholders what tasks are complete, when they get done, and who is responsible for them—increasing visibility and efficiency across teams. Learn the many benefits of workflows and how to start using them in your work today. The term workflow is ambiguous. For some, a workflow is a process—for others, it’s a way to organize information.
Read Post
m-files

Are you ready for CSRD - the EU Sustainability Reporting Directive?

Dec 18, 2024 By M-Files In M-Files
The new EU Corporate Sustainability Reporting Directive (CSRD) has rapidly become a focal point at management meetings throughout Europe. This is unsurprising, as the CSRD is a comprehensive directive mandating companies across various industries to report their sustainability impacts in unprecedented detail and transparency. It encompasses requirements on everything from environmental targets to social factors and compliance – obligations that companies cannot afford to overlook.
Read Post
teamrelated

Advice On Choosing A Local Moving Company

Dec 18, 2024 By TeamRelated In TeamRelated
Relocation usually involves some changes; it is seen as an event that usually consumes time, energy, and needs proper planning. Well, as it turns out, finding that perfect local moving company could be very much hard per say Which of the features would you consider most important? Which are the questions you'll need to ask to ensure you're hiring the best movers for the job? This is a guide on important tips which will aid you to get the best moving company in Los Angeles. It teaches you how to find movers that fit all of your needs, move confidently, and get a great deal.
Read Post
InvGate

Implementing a Service Desk Chatbot: Benefits And Use Cases

Dec 17, 2024 By Natalí Valle In InvGate
Service desks are at the heart of IT support, acting as a bridge between users and IT services. However, the growing demand for instant resolutions and 24/7 availability has stretched traditional service desks to their limits. Enter service desk chatbots — AI-driven support tools that enhance support processes by automating responses and freeing agents to focus on complex issues.
Read Post
we360 ai

Which is Better: Jira or Clickup? A Comprehensive Guide

Dec 17, 2024 By guest contributor In We360.ai
Whether you’re managing software development sprints or juggling cross-functional projects, selecting the right tools can be challenging. Two of the most obvious options to consider in this era are ClickUp and Jira. While both of them are robust tools, they have different frameworks to choose from. Jira helps with Agile software development projects while ClickUp caters to the all-in-one flexibility for diverse teams. You may be tempted to make the choice now, but wait!
Read Post
we360 ai

Evernote Vs Notion: Know The Core Difference

Dec 17, 2024 By guest contributor In We360.ai
We are always occupied with multiple tasks, and we need to set productivity goals to ensure that no task is left behind or that we do not get stuck on various tasks and, at last, complete none of them. The handy applications that we can use to manage our work are Evernote and Notion. Both are different platforms, serving similar goals where few features overlap with each other. Usually, users get confused between Evernote and Notion.
Read Post
miro

Why a sense of purpose is critical for innovation

Dec 17, 2024 By Liz Lewis In Miro
Welcome to the first installment in our four-part series examining the fundamentals of innovation velocity. In today’s competitive landscape, the most successful companies know that it’s not enough to build something great — they also have to bring it to market ahead of the competition. This is where innovation velocity comes into play. As a concept, velocity isn’t just about moving quickly, it’s about moving quickly and toward the right goal.
Read Post
rocket.chat

Is Microsoft Teams secure? A comprehensive review and 5 best alternatives

Dec 17, 2024 By Rocket.Chat Content Team In Rocket.Chat
‍ In July 2023, Storm-0324, a ransomware group, exploited Microsoft Teams to distribute phishing lures. Using an open-source tool, they impersonated IT support personnel in Teams chats, deceiving employees into downloading malicious payloads. So, is Microsoft Teams secure in 2024?
Read Post
Simpplr

Why more organisations are choosing Simpplr in EMEA

Dec 17, 2024 By Dhiraj Sharma In Simpplr
The past 15 months have been transformative for Simpplr in Europe, marked by rapid growth and meaningful milestones. With more than 100 customers across 12 countries, we’ve made significant strides in delivering a platform that empowers organisations to enhance communication, streamline workflows, and engage employees effectively.
Read Post

Copyright © 2024 OpsMatters™. All rights reserved.