Service teams have lots on their plates right now, and customers expect seamless, instantaneous customer support. And while AI can certainly be used to make support agents' lives easier, it's too difficult to implement without an army of developers and accruing high costs…right? Not quite. Zendesk has made AI tools that are accessible to companies and teams of all sizes.
Customer expectations are changing – shoppers want instant answers to their questions at any time of the day. More importantly, they expect their interactions with customer service teams to lead to a resolution. No friction, no bumps. Technology is changing, too. AI has never been more available, and bots are more sophisticated than ever before. That's why businesses are looking for ways to introduce bots in customer conversations.
Imagine this scenario: you are about to present to a group of people you've never met before. As you take the stage, all eyes are on you, and you feel a wave of nervousness wash over you. The first thing you need to do is introduce yourself, but how do you do it in a way that captures their attention and leaves a lasting impression? Introducing yourself during a presentation can be daunting, especially if you're not used to speaking in front of a large audience.
A guide to 12 must-have project management tools in 2023.
Explore the advantages of a 4/10 work schedule, best practices for implementing it, and how to determine if it's the right choice for your organization.
Firms of various sizes need to keep their company data up to date. Organizations that manage real estate properties operate construction operations or sell goods online or in physical stores require an information management system.
As of this 2019 GP Bullhound report, Slack was one of the fastest-growing software-as-a-service (SaaS) companies in history, reaching an annual average recurring revenue of $400 million in less than five years. Then the pandemic hit, and with that — well, you’ve probably seen the memes. Slack went from one of the leading business collaboration tools to a household name that remote workers everywhere rely on to stay connected to their teams.
As AI applications become more sophisticated, they can increase productivity in many ways. By automating mundane activities, AI can free up staff time to work on more engaging tasks. Smart algorithms can also help companies identify patterns and trends that traditional methods may have missed. This article explores the potential of AI to improve productivity and reduce labor costs. Whether you’re a small business or a large enterprise, AI can help you be more efficient and save money.
