As a digital marketer, you know that staying on top of the latest software is essential to your success. But with so many options available, it can be tough to know which ones are worth your time and money. In this blog post, we will take a look at some of the best software for digital agencies and explain why each one is so important. So whether you’re just starting a marketing agency or looking for ways to improve your current setup, this post is for you!

The results are in. Customer service is a major driver of a company’s sales and revenue potential. About 70% of a customer’s journey is based on how well they’re being treated. If you're running a growing company, you can't afford to continue utilizing manual customer relations like speaking on the phone or through a chat portal. With customer service management, you can invigorate the growth of your company by improving the way your customers interact with you.

The G2 Summer 2022 performance awards are out; and Vivantio has yet again been recognized as a High Performer in the ITSM, Help Desk and Service Desk categories across the US, UK and European markets. G2 awards are amongst the most coveted in the software industry since they are based on the real user reviews and are backed up by a robust scoring framework across multiple KPIs.

If you are in search of effective consultant time tracking software, we’ve got you covered. Our team has taken the time to identify the five best time tracking app solutions for consulting teams. Whether you are leading a large consulting firm or a small team of freelancers, you can utilize a time management solution to carefully monitor employee time and increase profitability.

Tracking employee productivity levels is a more complicated procedure than it appears. Employee morale, productivity, and engagement will all suffer if you choose the wrong way to go about time tracking. On the opposite end, finding an employee monitoring tool that fits your team members will result in a boost that can elevate your business to the next level. In this article, we’re going to tackle some of the most common considerations for finding an effective method to track employee work.

As Kelly Uhlrich, Vice President and General Manager of CX company Humach, explains, “the proper focus and investment of time and budget requires a more strategic approach. It’s not a marketing problem or a technology initiative.” Authentic customer-focused culture is far more exhaustive than just researching your customer experience or observing a segment of your market.

Unless TV is lying to us (what? never!), these are the qualities that separate the amateurs from the pros.

Wondering whether providing equipment for remote workers is a good idea? This guide is for you. We have seen much of the world tentatively revert to traditional workspaces. However, some organizations have decided to permanently adopt hybrid workplaces – a working model combining remote and office work. This will essentially keep much of their workforce operating remotely, occasionally. Nevertheless, organizations with permanent remote or hybrid workforces must rethink workplace policy.

Have you ever seen The Office? Manager Michael Scott’s absurd ideas to boost employee engagement range from laughable to cringeworthy, but they all fail for the same reason: He has no idea how to relate to the people he works with. It’s hilarious to watch, but there’s a lesson in it too. If you want to boost employee engagement, activities and gimmicks aren’t enough. You have to start with a foundation of trust, respect, and genuine human caring.

No matter just how well things are going, there is always room for improvement. This applies to your organization as well as to just about everything in life. Process improvement is the practice of identifying and enhancing business processes in order to fight redundancies, optimize performance and productivity, increase profits, and create better user experiences.