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For businesses today, taking care to reach customers where they are, and connecting with them on their terms, is critical. Where are customers spending their time? On instant messaging and social media apps such as Slack, text messages and WhatsApp. In today’s digital-first world, receiving customer support through such channels seems like the most logical approach, and for many customers, this is indeed the case.

How firms can drive collaboration while complying with regulatory standards.

Major incidents are, by their very nature, stressful and intense. The ITIL 4 definition of a major incident is: High-stress situations can cause conflict that left unchecked could delay the fix effort. Since we already have a definitive guide on incident management, this blog post will focus specifically on the major incident management process.

Video calling apps have become an essential part of everyday life, whether personal or business. Everyone, especially during the pandemic, had a strong desire to know the whereabouts of others, which video calls made possible. While some people were evaluating their relatives, friends, etc., health, others were checking their employees' both health and resources to continue with their regular operations while working remotely.

What’s one business concept that's widely recognized as important, often blamed when projects go off the rails, and rarely defined clearly? If you guessed project visibility, you’ve got a great mind for projects – or maybe you just read the giant title up above. Either way, kudos to you! Many organizations and project leaders seem to recognize the importance of project visibility, but too often it’s defined by its absence.

Organizations are under constant pressure to release new features and products in today’s business environment. This necessitates the use of agile project management practices, which help teams move FAST (Forward, Achieve, Synergize, and Troubleshoot). Agile project management has been rapidly growing in popularity over the last few years, and it’s clear why.

The global pandemic has opened up the door to challenges in many workplace environments. But with challenges also come opportunities. Many companies have had to create hybrid workplace plans to ensure work productivity doesn’t slow down. The development of the hybrid workplace strategy is a win-win for employees and businesses. This strategy offers the flexibility of working from home or the option of working on-site if the employee needs focus and a routine.

Behind the scenes, we’ve been continuously improving Miro’s features for seamless collaboration, no matter where or how you work. To make sure we meet the security and scalability needs of enterprises of all sizes, everything we launch — whether it’s a new feature or enhancement — is enterprise-ready, and we’re continuing to focus on ADVANCED SECURITY AND COMPLIANCE.

Crafting a digital marketing strategy is essential for business success. You must think about more than just the deliverables, though. A strong digital strategy also describes the steps you’ll take to reach your goals and considers the existing landscape and how it might evolve. It’s best to start with the information available. Use this to gauge the success of your current activities and optimise future marketing operations.