There's a lot that goes into creating an IT service catalog. And as much planning and research as you can do, you can still end up making some beginner service catalog mistakes. But one of the worst things about these mistakes is that you can be knee-deep in them before you even know their full effect on your processes. In this article, we’ll tell you what things you have to avoid when designing your service catalog.
As an employer, your responsibility doesn't end when you hire someone. You also need to make sure that your employees have the skills they need to do their jobs well. And this is especially important when it comes to remote workers. Below are some of the best ways to upskill your remote human workforce.
In 2002, team collaboration was a relatively new concept. Email, instant messaging, and video conferencing were the primary tools used to communicate with team members located in different parts of the world. Today, team collaboration is an essential part of business operations. In 2022, businesses will need to find new and innovative ways to improve team collaboration in order to remain competitive. Here are some ideas to get you started.
Time to move on from Basecamp? Here’s how you can move your projects easily. Basecamp was an early pioneer in online collaboration and remains a popular option, especially amongst service-based teams. While Basecamp’s benefits generally come in the form of ease of use and predictable, flat pricing, continuing with Basecamp can be challenging for many teams because.
If you want to become a successful small business consultant, you need to leverage a range of tools and applications. Small business consultants are in high demand, and if you want to hit the ground running in this field, you need to have the right tools and applications at your disposal. In this article, we will explore three essential tools every small business consultant should use. These tools will help you manage your clients more effectively and streamline your operations.
The onset of the global pandemic has created much uncertainty for many businesses. Member clubs and associations have seen a decline in membership and revenue as operations halted and members cannot meet physically — bringing gloom into their performance. Fortunately, digitalization has transpired before the pandemic, giving birth to virtual meetings and digital collaboration.
Use employee tracking software to make the transition to an agile work environment seamless.
Many people are looking for encrypted messaging apps to securely communicate with their coworkers, friends, and family. While there are other ways to protect your data, end-to-end encryption has become a standard security feature in both consumer and business messaging apps. 🗝️ Find out what are the best encrypted messaging apps today, how encryption works, and how else you can ensure highest security standards while texting.
2 years into the pandemic, the business landscape has changed with the speed of light. While 74% of professionals expect remote work to become standard, managing a distributed workforce has its unique challenges. Overseeing disjointed teams and handling resource crunch has led to fragmented data, frustrated agents, and poor customer experience. This has made companies ask themselves whether they are ready for the future of work?
How do your customers really regard their experience with your brand when they use your companies’ products or services? Customer experience (CX) relates to just this. Spanning the entire relationship that a customer has with a company, CX encompasses each and every touchpoint – from in-store to online shopping, browsing a website, and interacting with customer support teams.
