Companies strive to keep up with the higher consumer expectations of minimum wait times, fast response, and resolution times. Live chat software is among the most potent customer communication tools any business has. Are you a business owner or head of product at a company? You probably have recognized the potential of customer service chat software.
“Wait, we need to make changes to the project, again?!” That’s how project managers feel in most cases, even though you simply hear an “okay.” Why? Simple. Making changes to the project workflow is as risky as deactivating a bomb. Cutting the wrong resources might doom your project for failure.
Hi, I'm joshua stein, the proprietor of Pushover. 10 years ago this week, I officially launched the Pushover app on the Apple App Store and Google Play (back then called Android Market) and since then, support for Pushover's API has been integrated into countless services, products, open-source libraries, and one-off shell scripts and tools. To date, Pushover has delivered over 3 billion notifications to over 3/4 of a million users.
Organizations deal with several tasks and big projects daily, and still, some find it challenging to complete a project within its time frame. This can be said to be the team’s inability to focus on one thing and gradually achieve small wins – milestones in a project. By disrupting the team’s overall approach, milestones are excellent motivators to achieve tasks in business because they help you guide and monitor your project and business growth according to plans.
A new feature in InvGate Service Desk has been added to the workflow engine. This feature will help teams coordinate semi-structured work where planning the work occurs during one stage of the workflow and then those tasks are fulfilled in another. This is particularly common in Change Management scenarios where: This is great for structured work which is semi-flexible.
ITIL is widely considered the gold standard when it comes to IT Service Management (ITSM) best practices and some of the most successful companies in the business have been using it and its multiple iterations over the years. Though we won’t go into detail as to what ITIL is (we’ve got a Definitive ITIL Guide for those who want a complete rundown), it could be quickly defined as a set of suggestions, best practices, and different approaches of how to do ITSM.
It takes money to make money, right? Hiring an employee is unquestionably one of the most costly aspects of running a business, so it’s important to make sure you hang on to the ones you have, and this is when employee retention techniques come into play! Although companies can be well-equipped with state-of-art tech tools and resources, humans are still required to control and manage said technology making them a critical element of any organization.
At Simpplr, we understand the importance of getting the C-suite involved in internal communications. However, we don’t hear as much about People Managers and what their intended role should be in Internal Communications (IC) efforts. It is something Simpplr, and I feel very passionate about. To help you understand this concept, I would like to share the “why” behind getting people leaders involved is critical to employee experience.
For the first time in a long time, the world of tech, business, and media seem to be less focused on the pandemic and more focused on the future.
Many of us have experience interacting with customer support agents in various contexts, from streaming service subscriptions and car rental bookings, to online clothing purchases. For businesses worldwide, offering timely support across multiple channels and touchpoints is critical in today’s highly competitive and digital-first world. A strong customer experience strategy is a defining feature that sets companies apart – yet what do customer service and customer support truly mean?
