Efficiency is key to keeping a call center up and running. And one of the easiest ways to boost call center efficiency is by using call center workforce management software. A workforce management software can help you schedule the right agents to the right seats at the right time. It can also assist with accurate call volume forecasting, workforce analysis, and real-time staffing adjustments. Wondering which software will be the best for your call center? Don’t worry.

No matter what business you manage, most customers prefer speaking to a qualified customer service representative to resolve their issues quickly and efficiently. Fortunately, a customer service call center can help you do just that. Whether it’s inbound or outbound service, these call centers can manage large call volumes, provide round-the-clock service, and boost customer experience effortlessly.

For smooth call center operations, it’s essential to have an adequate number of frontline staff working at any given time. After all, having excess agents could lead to resource wastage, while agent shortage could result in poor customer experience. Efficient call center staffing will help you resolve these problems and set the stage for smooth and profitable operations. However, every call center has unique needs and should follow a staffing model that fits their needs perfectly.

Hiya folks! We’re pleased to announce that our latest release includes the ability to export chat from all Rooms and DMs on Element Web and Desktop - with huge thanks to Jaiwanth Vemula from IIT Kharagpur University, who single-handedly built the whole feature as his Google Summer Of Code contribution this year! The ability to export is one of our most up-voted features ever; we’re incredibly excited that it’s here.

You may have noticed the Element website has had a bit of a refresh today. We’ve made it a little easier for people to navigate according to how they want to use Element - there are now personal, community and enterprise tabs in the top navigation bar. Simultaneously we’ve distinguished Element Matrix Services (EMS) a little more, to make it clear that EMS offers hosted Matrix infrastructure directly to developers so they can build on Matrix.

October is National Cybersecurity Awareness Month and this month on the Vivantio Vibe podcast, we dive into security issues, trust factors and some questions you should ask to make sure your software vendor will keep your company and your customer's data safe. Director of Digital Marketing and Vivantio Vibe podcast host Todd Carruth shares 4 questions to ask your vendor about security. You can listen below or download wherever you get your favorite podcasts including iTunes or Spotify.

Our director of legal shares how he used Slack (and emergency time off) to balance work, family and health.

Developing a product nowadays isn’t as simple as solving (or creating) a market’s need. You could identify a problem, create a product/service that solves that problem, use great marketing strategies, and still fail. While marketing, sales, customer service, engineering, human resources, and other company areas are important, the technical product management area has gained relevancy as it traverses the core departments of a company.

Positioning a business around customer service doesn’t happen overnight. It requires the right people, tools, and processes to make it a reality. But investing in building a customer service oriented culture pays off. According to Forbes, customer-centric companies are 60% more profitable than companies that don’t focus on customers.1 As the bar continues to rise, more and more companies are trying to figure out what it means to be a customer service oriented business.

Are there questions managers can ask themselves daily to improve their productivity? Learn more about how to become an effective manager in this guide.