Rocket.Chat 3.18.0 is here with many new exciting features and improvements. In this post, we’ve listed the major updates about Team Collaboration, Omnichannel & Marketplace – check them out below!

What makes a great clock in clock out system? From our experience, there are 2 key things: 1. Employees should be able to easily clock in and out through a mobile or desktop app: 2. At the end of each period, all the information that’s required (i.e.

Regardless of how big or small, determining project estimates for costs, resources, and time needed is really hard. The worst part is, it’s hard to know exactly how a project will pan out. Consider all of the unexpected hiccups that often happen like team members falling sick and budgets get slashed. Project estimates can’t just be pulled from the top of your head. They're complex because, well, your projects are often intricate too.

We are excited to announce the availability of Courier’s newest provider, Courier Push! We have released Inbox and Toast, two open source React components that exemplify the potential future applications of this feature. With Toast, you can send your user a notification within your web application and Inbox allows you to create an embeddable notification repository so that your user can access all past in-app notifications.

We know the best work happens when collaboration across teams runs smoothly. At Miro, we always look for opportunities to connect our work and fuel innovation to bring you the best whiteboard experience you can have, so you, too, can do your best work. That’s why we’ve partnered with Google Workspace extending existing capabilities within Google Calendar, creating seamless workflows within Google Meet, and supporting deeper integrations with Google Drive, Docs, Sheets, and Slides.

Customers love to feel special and understood. According to research from Epsilon, 80 percent of customers say they’re more likely to do business with a company if it offers personalized experiences. Additionally, 90 percent indicated they found personalization appealing. Personalization often begins long before a consumer even considers making a purchase.

“Where should I find the link to my next video conference? Did the administrator send it to my email?” A line like this resonates with the overlooked plights most directors and administrators have in this age of video conferencing. Because of the effects of the COVID-19 pandemic, these worries may not be a top priority of organizations. Though these video conferencing problems may be considered trivial, they cause significant nuisances if not promptly addressed.

As pandemic restrictions loosen globally, your organization may be leaning towards having a hybrid meeting to slowly ease back into having physical attendees, while still remaining compliant to health and safety protocols. Unlike virtual-only meetings, hybrid meetings have additional requirements such as a physical venue, and the need of state-of-the-art audio & video production equipment. Here is a checklist of the factors to consider when choosing the best hybrid meeting venue.

Call center reporting converts raw data into insightful reports. Based on the type of report, you can understand agent performance, evaluate key performance metrics, and make informed decisions to enhance your customer service. Moreover, identifying and resolving issues on a granular level can help you build strategies to achieve excellent customer engagement. In this article, we’ll cover what call center reporting is, its benefits, and the top eight call center reports.