As more businesses adopt remote work, it’s critical to have a complete strategy in place to guarantee that workers are efficient, responsible, and safe while doing so. Businesses are turning to work from home (WFH) models as the need for flexible work arrangements rises to make sure employees take advantage of these benefits while still satisfying job criteria.

You only get one chance at a first impression. And in customer service, that first impression is determined by your First Response Time (FRT). A fast and efficient FRT can make customers feel valued, respected, and taken care of. On the other hand, a slow response time can leave users feeling frustrated, ignored, and even outraged. With so much riding on the FRT, optimizing this help desk metric is crucial to keep your users happy and your business thriving.

The Google Play Store is bursting with apps promising to make life easier for both business and your day-to-day. The big question is: what is the best android app for productivity? If you’re determined to make the most of your time, there’s an app to help. Keep reading to discover the best productivity apps for Android depending on your needs.

Whether you manage a hybrid team or a fully remote team, you need a reliable attendance tracking solution to monitor employee work hours. If you currently track team attendance manually, you’ve probably run into issues like: With the right attendance tracking software, you can automate time management, integrate employee systems, and even gain insight into improving performance and productivity. So which platform has the employee tracking technology you need?

Are you struggling to keep your team focused & productive? Do you feel traditional management techniques fall short in today’s fast-paced, data-driven business environment? Then it’s time to harness the power of analytics! With such growth, it’s no surprise that companies of all sizes leverage data-driven insights to improve their employees’ productivity and performance.

Time is revenue. Your business growth depends on how your employees spend their working hours. From the beginning of the industry culture till now, many processes, rules, and regulations have been made for the employees to track their working hours. From time to time, employee work hours tracking methods are getting more stable, flexible, and reliable. The CAGR of the time-tracking software market increases by 16.7% from 2023-2032, showing how the marketplace is getting more popular globally.

Communication is key to success in every aspect of life and business. Whether you're working at home or in an office, being able to communicate effectively with your colleagues is essential. With the rise of virtual teams, it's becoming increasingly important to stay connected and collaborate effectively. This article will discuss everything related to virtual team collaboration, the 16 best tools for effective virtual collaboration and the ins and outs of those tools.

In a recent Teamwork webinar, we had the pleasure of hosting Megan Bowen, Chief Customer Officer at Refine Labs, for an insightful and engaging discussion on how agencies can boost profitability by establishing stronger teams, processes, and pricing strategies.

Instant Messaging vs. Email has been at war for many years as communication tools. Since you utilize instant messaging (IM) over emails more often, later is no longer relevant. However, a specific subset of users sees instant messaging as a very bothersome tool. Kindly refer to the below explicit definitions to understand the difference between Email and IM.

Discover the positive and negative impacts of hybrid work on company culture, and learn how Insightful's software can help businesses navigate this new landscape while maintaining a strong company culture.