Conversational AI is growing more prevalent every day. Not just in business, but for entertainment purposes as well. Whenever computers have conversations with humans, there’s a lot of work engineers need to do to make the interactions as human-like as possible.

An invoice for hourly work is a payment request based on the number of hours an organization spends working for their client. Invoicing for hours worked is common in various industries, such as consultants, designers, developers, and freelancers of all kinds. The process for billing involves accurately tracking hours and tasks done for the client. When it is time to bill, typically monthly, the work is compiled, calculated, and entered onto the invoice document.

A knowledge management system (KMS) gives internal and external users organized access to the necessary information.

There is an increasing demand from employees for organizations to support their professional development. On the other hand, companies perform better if they are active in the professional advancement of their workforce.

Remember when texting someone required a huge bill to pay? We couldn’t even send in group messages, interact with teams to discuss some important updates, or chit-chat with a group of friends from different countries together. Over-the-top messaging apps, like WhatsApp, came in to solve the problem since they allowed us to send texts while using our internet connection. It has now been acquired by Meta (previously Facebook), which improved the security and added some interesting features.

In today’s fast-paced and digital world, messaging has become an increasingly popular form of communication for customers. It is important for companies to adapt to their customers' preferences in order to provide the highest levels of satisfaction, gain more customers, and provide the best customer experiences. That’s why we’re excited to announce the addition of two new messaging channels to our live chat software: WhatsApp and Google Business Messages.

Business growth is the focus of so many company goals but the very idea comes in only a few forms: Sales growth. Profit growth. New products. Traffic or audience growth. These are what most think of when they discuss growing the business, but they’re far from the most important factors. Not only do they contribute to company growth, but also help to maintain it. Most inexperienced business owners never predict what happens to the business’s structure when they achieve those growth goals.

The customer support landscape is ever-changing and expanding, increasing both users’ expectations and challenges for IT teams. In this context, offering omnichannel customer support is not an option anymore. Users expect to be able to contact the help desk through the channel that’s most convenient to them, and support teams must try their best to provide a multiplicity of platforms to submit requests while attending to all of them in an efficient way.

Tools for tracking call center agent productivity and time.

Welcome to the ultimate task management showdown! It’s time to explore the pros and cons of two popular task management tools: Hive vs ClickUp. Over the course of this blog post, we will be comparing ClickUp and Hive side by side to determine which one is the best for your project needs. We’ll also cover nTask, a third tool that can offer a different approach to task management. We’ll start with ClickUp and Hive, beginning with their features and pricing.