As your company scales, your support team may not be able to scale at the same rate. SaaS businesses often can’t hire at the same pace of increasing customers. Often, when new employees are hired, they still need several months to ramp up and learn the product. Your ticketing agents are learning about the product and teaching customers about it at the same time.

Element is delighted to be joining the launch of openDesk at Smart Country Convention in Berlin, 15-17 October. For those that don’t know already, openDesk is an Office & Collaboration Suite for public administration. The development of openDesk is led by the Centre for Digital Sovereignty in Public Administration (ZenDiS), a limited company created by Germany’s Federal Ministry of the Interior (BMI). Element was selected by ZenDiS as the real time communications component within openDesk.

Managing sales data from different platforms can be challenging, but Geckoboard makes it easy to visualize sales metrics from tools like Aircall, HubSpot, Intercom, and Zapier all in one place. With Geckoboard, you can track these sources on the same sales dashboard or, if it works better for your team, create separate dashboards that focus on specific areas. This flexibility allows you to monitor exactly what you need, whether you prefer a unified view or detailed insights across multiple boards.

When you rely on HubSpot reports for key insights, keeping them up to date is crucial. But ensuring they reflect the latest data isn’t always as easy as it looks. Are your reports refreshing frequently enough? Are they covering the right date ranges? And how do you spot errors before they mislead your team?

Are you looking for the best habit tracker apps? You are on the right page. Making and breaking certain habits can drastically change your life—or at least make a positive impact on it. Overall, everyone needs habits. We are talking about the good ones here, such as staying fit and healthy, completing work on time, or creating better routines. Of course, you want to lose some bad habits. For example, quit smoking, quit laziness at work, or quit eating unhealthy foods.

Discover actionable steps and practical tips to improve your customer feedback analysis. Use our free template to make the process easier.

Project tracking is the process of keeping an eye on how a project is progressing to make sure it’s staying on schedule, within budget, and meeting your goals. For agencies and consultancies, this usually means checking things like how well your team is managing their tasks, how long tasks are taking, and whether the project costs are sticking to the plan. Good project tracking helps teams stay on top of work and deliver high-quality, on-time projects that keep clients happy.

The customer support industry is constantly evolving, and software companies face a unique challenge in keeping up with technology in this increasingly digital world. SaaS businesses need a customer support software that keeps up with these changes, and can meet customer needs effectively and efficiently. TeamSupport was designed with this in mind. Our platform is dedicated to making ticketing agents’ lives easier, and helping software businesses do more with fewer resources.

When you oversee globally distributed teams, you need a real-time view into when your remote employees are working and which projects they’re tackling. Basic tools like communication apps and project management software don’t offer the visibility you need to understand employee performance or to refine resource allocation. Instead, you need dedicated remote employee software with complete insight into team activity, performance metrics, and employee experience. At Time Doctor, we get it.

In this post, we will be taking a look at a time management technique that solves one of Pomodoro's biggest problems.