The post covid world has various facets which makes it different from what it was prior to 2020. From remote working and hybrid working to innovative HR policies and so on has transformed the way companies function. Each and every bit of information is important now to decide the way forward and being into sustainable functioning. Data-driven companies are basically defined as organizations who can utilize the data they have to the fullest possible.

No one looks forward to employee performance reviews, but it doesn’t have to be that way. Managers can perfect their reviews by first evaluating their own process and taking precautions to avoid common mistakes. Find out how tools like a team tracker app can help, and make performance appraisals something to look forward to by following these do’s and don’ts!

With the rapid evolution of information technology (IT) used by organizations seeking to optimize their business performance, it’s no surprise to see high demand for IT service management consultants. Hiring an IT service management consultant is a tricky business. You have a lot to consider as an organization that wants someone qualified to oversee smooth IT service delivery and enterprise service management (ESM).

Work tracking remains a hot topic, even years after its introduction. Many employees are often fearful of the idea from the start when it is brought up in their company. Nothing wrong with this reaction, especially if the employer fails to give them clear reasons for why they’re doing it. So, how do we make the employees want to record their time? How do we explain that this is necessary for an efficient productivity and management process from a business owner? Let’s explore it!

Workload Management Tools are software that helps you plan, monitor, and optimize your work processes. They can be used to increase efficiency and productivity in any organization. There are various workload management tools available on the market, each with its unique features and benefits. Knowing which tool is right for your organization can be a challenge.

Organizations spend a lot of resources to make their employees productive. Revenue in the productivity software segment is expected to reach US$72.88 bn in 2022, according to Statista. Productive employees help organizations grow and improve customer satisfaction. For a service desk, task management comes in. Intelligent task management can improve the service desk experience significantly for both users and service desk agents. Let’s explore how.

Any business must have great teamwork and harmony. So, how to improve teamwork in the workplace for your business? This includes the sales team, customer support, finance department, and other supporting departments. When everyone is on the same page and working towards the same goals, the company will be more successful. In this blog post, we’ll discuss how to improve teamwork in the workplace and create good collaboration in your business. Let’s dive in!

Nobody likes a breakup but just like in our personal lives, professional breakups with clients are also inevitable at times. Sometimes it's just not meant to be and it's better for both parties to go their separate ways! There are plenty of red flags that can pop up letting you know that it's time to say goodbye to your client. Whether that's down to them being a bad fit for your agency or being disrespectful towards you or your team, sometimes you just know it's time to let go.

Let me tell you a story. Some years ago, I was working as a help desk agent at a medical device company. One of the senior VPs of Sales – let’s call him John – was pushing me past the limits of what I could do. Getting his personal iPhone to work with corporate email, support personal laptops, aircards, hotspots, and more. It got so bad that I found myself in my manager’s office with John, and he ended up apologizing.

What does a movie about baseball have to do with digital transformation strategy? If you’ve ever seen the film, Money Ball, it’s the story of Billy Beane, the general manager of the Oakland A‘s baseball team, who’s charged with a Herculean task—building a winning baseball team on a shoestring budget. But since he’s pretty good at math, he pioneers the field of sabermetrics—the empirical analysis of baseball stats to find players with untapped potential.