Teams | Collaboration | Customer Service | Project Management

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3 benefits of Miro's powerful Jira integration

Product development teams are constantly looking for ways to focus their time and energy on building products and reducing time spent on alignment and documentation. But oftentimes it’s too easy for complexity and tool overload to get in the way of progress – driving decreased product quality, disconnection, and delayed time-to-market. That’s why it’s so important for teams to use tools that unlock free-flowing creativity and innovation instead of inhibiting it.

The Talent First Approach and why you need it?

A very popular saying echoes, “Talent hits a target no one else can hit”. This stands so true in modern days. Organisations who wish to be progressive must have an ability to keep talent-first and focus on key talent management, continuous upskilling of employees, performance and productivity management revamp and futuristic organizational designs.

Tracking Your Employees with GPS: Laws, Compliance, and Policy

If you manage a business, it’s essential to know where your employees are and keep them accountable. GPS tracking devices help you monitor their location in real-time. However, before deciding on which GPS device or company to use, you should be aware of the applicable laws surrounding these systems and the policies that should be set within your organization so that your employees know how the system works and how to conduct themselves during its use.

The Negative Impacts of A Non-Productive Culture

The lack of a productive culture can signal serious problems for an organization, especially in the fast-paced and highly competitive Business Process Outsourcing (BPO) sector. So if your organizational culture is unproductive, you’ll need to identify the reasons why and develop solutions to motivate your workforce. In this article, we’ll look into the effects of an unproductive culture, discover the leading causes, and tell-tale signs indicating the lack of a productive culture.

G2 Summer 2022 Awards

G2 Awards Based on thousands of reviews within the IT Service Management sector on G2, HaloITSM has been awarded 6 badges for the Summer of 2022. As you can see from the image above, these awards include: Overall, three of our ratings that stand out on G2, which we are really proud of, include ‘Ease of Use’ (9.8/10), ‘Quality of Support’ (9.7/10) and ‘Ease of Setup’ (9.2/10).

The 5 Phases of Project Management

In IT, project management refers specifically to the planning, scheduling, execution, monitoring, and reporting of IT projects, which is a type of project that deals with IT infrastructure, information systems, or computers. Examples of IT projects include development or acquisition of software, IT emergency or recovery, and hardware installation, among others. The project scope in these cases tends to be complex because IT extends across all areas within the organization.

How to Build a Winning Email List Segmentation Strategy?

If every email marketer possesses the possibility to make several wishes come true, one of them would be increasing the value proposition of emails. As we know, humanity lives in times when inboxes are flooded. That's why marketers understand very well that their goal is to find the proper method of attracting their clients. For this, marketers decide to send emails to customers that are both relevant and personalized.

Rain or shine, new integrations are in season

Bigblue (Support) is a fulfilment solution for e-commerce brands. Hundreds of brands leverage their warehouse network in Europe to scale their operations effortlessly and build a delivery experience that boosts sales. With the Bigblue App for Zendesk Support, you can display Bigblue data directly in your Zendesk sidebar, automatically create alerts for delivery issues while proactively solving them, and easily escalate an issue to Bigblue for carrier delays or lost parcels.

The Need for Speed: How Telecoms Can Offer High-Speed Customer Service

Customers today seek speed – speedy access to services, and in a timely fashion. This extends to customer service in the telecommunications (telecom) industry, as many rely heavily on mobile devices and networks in an era of remote work and social connections. With advances in technology, lightning-fast connectivity is already here, or well within reach.

A Problem-Solving Guide for HR Managing Remote and Hybrid Teams

From multiple legal requirements for employees’ countries of origin, to payroll for employees, freelancers, and hourly workers — managing a remote workforce poses some unique challenges for HR professionals. Let’s tackle them one by one in this blog.🔥