From customer details to call recordings, contact centers deal with tons of valuable data regularly. As a result, they must have the right systems to keep that data safe and secure to avoid a potential data breach. But how do you do that? Simple: through contact center compliance. Adhering to the established rules and regulations will empower contact centers to protect their customers’ private information.

Human resource management software solutions are important in businesses and organizations today. Out of all the resources including time, tools, equipment, and expenses, its employees are the most valuable resource for any business. Thus, the difference between success and failure lies in how you properly manage your diverse workforce. From onboarding to offboarding and everything that comes in between, it is essential to optimize every step of the employee lifecycle.

Interested in setting up an employee monitoring policy? An effective employee monitoring policy helps you keep track of your employees’ activity and boost workplace productivity while clearly addressing any privacy concerns. In this article, we’ll explain why you, as an employer, should consider an employee monitoring policy for your workplace, as well as what’s typically included in one of these policies.

Winning the talent game starts with meaningful employee recognition. In the face of a global talent shortage, consistently showing genuine appreciation for your people is a game-changer. The right technology can help.

Companies and company leaders often stress the importance of employee loyalty. However, are they doing enough to keep those employees within their ranks? According to WeWorkRemotely, 76% of workers choose to work for companies that provide additional training or skills improvement. Moreover, 70% of employees stated that they would leave their company for a position within an organization that invests in employee development. Have you noticed a rise in employee attrition?

Earlier this year, we introduced the concept of bookings into Scoro, making it possible to do high-level resource planning in the project view. Now, we’re taking it a step further with the new Bookings module, making it easier to manage bookings across your entire portfolio. Let’s explore this and other updates for the month!

As businesses evolve, so too do the demands placed on departments and teams. Whether you're in a shared services environment or leading a specialized department, scaling effectively means adding capacity without sacrificing quality or performance. When done right, growth can accelerate productivity, align team goals with the company’s objectives, and foster innovation. However, to do this efficiently, you need the right processes and tools in place.

In today’s high-paced business world, corporate anxiety and productivity anxiety have become increasingly common, affecting employees and leaders alike. As organizations grow and expectations rise, the pressure to consistently deliver results can quickly lead to stress, burnout, and inefficiency. The overwhelming demand to perform can drive individuals to work longer hours and make hasty decisions, often without gaining any real control over their workspace.

As remote work and digital collaboration become increasingly prevalent, businesses are turning to virtual assistants (VAs) to streamline operations, reduce overhead costs, and boost productivity. Virtual assistants can handle a wide range of tasks, from administrative duties to specialized project support. However, effectively managing VAs requires intentional planning, the right tools, and clear communication to ensure tasks are completed on time and align with business goals.

August was an incredible month for Miroverse! We published over 160 new templates, each offering fresh, innovative solutions for the community.