Two of the most critical questions every employer’s faces are: How to make employees more productive without micromanaging or continually offering incentives? Why does the team struggle to meet deadlines? It’s aggravating when your team is perpetually behind schedule, and they never seem to catch up, no matter what you do.
We are all moving towards a digital workplace - or a hybrid work scenario. Whatever be the case, you can expect end-users to call and complain about a poor WiFi experience. That's because network monitoring needs to be done from their standpoint, not from the enterprise end. And without the correct WiFi observability data, it's challenging to narrow down the root cause of the problem affecting remote employees. And those problems - poor WiFi performance leading to poor digital experience - can be pervasive and persistent.
When it comes to customer service metrics and call center KPIs that measure team efficiency, no metric does a better job than average handle time (AHT). A high average handle time signals critical red flags that need to be attended to immediately. This includes warnings about process inefficiencies, the quality of the training you offer, the ease of access to information and resources, and more. So it’s essential to monitor your average handle time, at all times, to make sure it stays low.
G2, the renowned peer-to-peer business software platform, released its Spring software review and it’s about time we announced the results. Coming in hot with 13 awards across five different categories, G2’s report solidifies Scoro’s reputation as the leading solution for collaborative work management software. More than that, the results highlight just how popular our suite of tools has been in helping businesses streamline their processes and workflows.
What makes customer support software great? These solutions require more than just dedicated customer support teams – without the necessary features, a ticketing software solution is hampering your efforts. Ticketing software goes far beyond just addressing customer issues, it forms the backbone of customer support operations. So what must-have features make a great customer support ticketing system that ensures success with your customers?
Hacking the Engineering Process is a San Francisco-based meetup, which opens discussion for software engineers and tech enthusiasts to share their thoughts on leading topics, pose thought-provoking questions for each other, and learn more about how various engineering teams measure developer productivity amongst themselves.
A decent amount of legal timekeeping software created specifically for attorneys tends to get lost in the weeds. Their goal is to be a one-stop-solution, so they end up offering too many functions to reasonably manage. Unless a software comes equipped with intuitive functions and a curated selection of features, it might actually overwhelm users, resulting in setbacks rather than maximized efficiency.
There are two key benefits to using a construction time tracking software: In this post, we’ll start by discussing how Buddy Punch (our construction time tracking app) excels in the above areas. Then, we’ll introduce you to four other construction employee time tracking apps, so you can make a well-rounded decision.
Let’s start simple – make a quick mental list of the type of features you’re looking for in an easy time clock software that caters to your small business. Based on what we’ve seen from our clients, we wouldn’t be surprised if your concerns included: These are the sort of core functions that some time clock software developers just can’t deliver on – especially in regards to responsive customer support.
