Teams | Collaboration | Customer Service | Project Management

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Top Discovery Frameworks in Miro and How to Use Them

Unlock the power of discovery with Miro! In this video, we explore key discovery frameworks to help you understand the problem space and drive innovation. We’ll cover how to use Mind Maps to visualize ideas and expand on signals from research, how the 5 Whys technique can help you reach the root cause of a problem, and why a clear problem statement is essential for aligning teams and stakeholders. You’ll see how Miro’s visual tools make these frameworks easy to apply, helping you solve user problems more effectively.

Why Smiling at Work Boosts Team Morale and Success

In such a fast-paced, high-stakes environment, keeping up a positive attitude can sometimes feel like an arduous task. But the one simple yet powerful tool that is usually overlooked for improving workplace morale and productivity-the smile-can go a long way in changing team dynamics, from a gentle greeting to an expression of support or a response to a colleague across the table. Smiles will be the action to build trust among individuals, avoid stressors, and unite them for work. As small as it may seem, a smile is an excellent sign of hope and team effort, and may further lead to a triumphant day of work.

AI change management fireside chat with Benevity - Zendesk Community Event

Recently we hosted an insightful fireside chat featuring Meaghan Watson, Zendesk Product Marketing Manager and Heather Eeles, VP of Client Support at Benevity. In this engaging discussion, Heather shares her firsthand experiences and valuable insights on implementing AI tools within teams. Learn from their discussion on best practices for fostering team involvement in AI adoption and learn how to ensure a smooth integration that maximizes the benefits of AI.

Gartner Symposium: Collaboration and Data Protection in a Tense Stand-Off

What happens when you have an unrelenting push for openness, collaboration, digital experience, and employee empowerment but also want to keep your sensitive data safe from unrelenting predation? Welcome to the tense stand-off called out by speaker after speaker at Gartner Symposium/Xpo 2024 in Barcelona. We had the pleasure of spending a few days attending sessions, meeting with analysts, and networking with others in Barcelona. Here are some of our take-aways.

Navigating the Future: Digital Transformation in Canada's Banking Sector 2025

Digital transformation has dominated strategic discussions across industries over the last few years. Organizations are now under pressure to adapt, viewing such a shift as an effective way to increase operational efficiency and reimagine customer experience. In Canada, the banking sector continues to lead the charge in digital innovation — outpacing other industries in adopting advanced technologies.

Calculating Payroll Hours: The Complete Guide

Are you pulling your hair calculating payroll hours and employee time? Do you want to save the complex payroll calculation time and focus on other crucial tasks? Lastly, do you want to calculate payroll like a boss smartly? Then you are not alone. Around 30% of businesses claim their payroll accuracy to be below 90%. To us, this is alarming. As per a survey, around 57% of businesses in India alone still rely on pen and paper for payroll processing and management. Manual payroll is simple and affordable.

6 Key Steps for Effective Strategic Workforce Planning

Workforce planning is a critical component of ensuring that an organization has the right talent in place to achieve its goals both now and in the future. With the business environment constantly evolving due to technological advancements, economic shifts, and talent shortages, strategic workforce planning has never been more essential. This guide outlines six key steps to effective workforce planning and how companies can use it to drive long-term success.

AI in B2B Marketing: Transforming Business Strategies

AI marketing for B2B has rapidly become a fundamental element of business strategies, enabling companies to leverage intelligent technologies to engage clients, optimize operations, and achieve a competitive edge. As digital transformation accelerates, B2B organizations increasingly rely on artificial intelligence (AI) to enhance decision-making, personalize customer interactions, and increase operational efficiency.