Teams | Collaboration | Customer Service | Project Management

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What Will the Call Center of the Future Actually Look Like?

Gone are the days of providing customer service solely through inbound and outbound calls. Instead, the call center of the future will use all possible forms of communication to reach out to their target audience or consumers. That’s because the customer expectations are higher than ever. They expect their queries and complaints to be addressed quickly, efficiently, and in a personalized manner.

How to Change Name on Zoom Before Meeting (Step-by-Step)

Zoom Meetings – one of the platform’s most popular products – offers powerful audio and video conferencing features that help teams collaborate over virtual meetings. If you use Zoom meetings for both personal and professional meetings, you may need to set different display names for each at times. So, how to change name on Zoom before meeting? Thankfully, Zoom lets an attendee easily change the display names before or during a meeting.

Sales prospecting 101: A beginner's guide

The term “prospecting” has its origins in the California Gold Rush. Forty-niners (named for the year these fortune seekers began to arrive in droves) would sift through rocks and dirt, keeping their eyes peeled for the shimmer of precious metals. Over 170 years later, most of the “prospectors” in San Francisco rely more on their laptops than on their pickaxes. But the sales prospecting methods they engage in today are still aimed at uncovering golden opportunities.

Making Sales Easier With Good Customer Service

Did you know that better customer service has a direct effect on accelerating the sales process? It can have a huge impact on customer retention as well as increasing upsell and cross-sell opportunities. And statistics show that acquiring a new customer can cost five times more than retaining an existing one. Watch this video to learn more about the connection between customer service and sales plus the two main considerations you should look for in a service management platform partner.

Electronic Meeting Software for Healthcare Boards

In the field of healthcare, clinical governance is the primary priority to maintain the health and wellness of the patients. Advancements in medicines and practices are developed to support the goal of clinical governance. Similarly, healthcare boards also work towards achieving better healthcare board governance. This means making workflows more efficient to sustain the business while complying with regulations.

Top 15 Call Center Recording Software (Features, Pricing)

Call center recording software captures the audio and video activity between an agent and a customer during a call. It also lets you store, retrieve, and evaluate recorded calls according to your business needs. However, there are many call center recording tools in the market, and you need to choose one that suits your business interests perfectly. In this article, we’ll highlight the top 15 call center recording software for 2022, including their key features, pricing, and customer ratings.

4 factors that improve employee productivity during remote work

Improving employee productivity during remote work means taking measures against work from home distractions, social isolation, and many other aspects – that lead to unproductive employees. To overcome such challenges, employers need new and proactive ways to make hybrid work more easier and engaging for employees.

Best Alternative to Microsoft Viva Insights for Workplace Analytics

Searching for a workplace analytics tool to improve productivity, security, and business intelligence? This article will compare Microsoft Viva Insights and their other workforce analytics tools to the computer monitoring software solutions in the CurrentWare Suite.