None of us likes being judged unfairly, and that’s especially true in the workplace. When it happens in our jobs, we are instantly transported back to the indignation we might’ve felt in the school playground. Usually, a ‘stolen’ stapler magically re-appears, a ‘missing’ report turns up, or the culprit who finished the biscuit barrel owns up to the heinous crime.

As a consultant, I have had the privilege of working with a large number of organisations; from world-class software development powerhouses, to startups just getting their feet wet. No matter the size, the technology, or the market, they all have at least one common interest: to gain a competitive advantage. They might not always word it the same way from company to company, but it’s what they want.

Regardless of the type of organization you're running or even the industry that you're operating in, all businesses are at their best when they are equal parts organized and efficient. This is why your business processes are ultimately one of the most important parts of your operation on a daily basis — they help empower sustainability, encourage growth, and make it easier to unlock new levels of efficiency, all at the exact same time.

Whether it's remote or back in the office, there's no reason why a company shouldn't have a proper employee onboarding checklist for its new hires in 2021. If you've ever experienced a poor onboarding experience, you understand why it's so critical to have your ducks in a row for every new employee. In fact, you're more likely to have experienced subpar onboarding than not. Research from Gallup found only 1 in 10 employees strongly believe they had a great onboarding experience at their organization.

Is responding to emails eating away at your time? Read our productivity tracking and optimization tips to spend less time bogged down in your inbox.

The pressure is on as a sales professional. You must keep up with constant changes in buyer behavior while connecting with potential customers, nurturing leads, and closing deals—all in hopes of hitting your sales targets. Handling so many tasks at once certainly isn’t easy, but you can thrive with the right set of sales skills and qualities in your arsenal. If you want to learn how to be a better sales rep, start by mastering these essential selling skills.

Since its release nearly two decades ago, Jira has always been a firm favourite among software companies. Developed by Atlassian, the agile project management tool is currently used by over 70,000 teams worldwide. It has definitely made its mark and helped shape the entire development sector over the years. However, in recent times Jira has become increasingly unpopular with the teams who were once all too happy to sing its praises from the rooftops.

Outsourcing customer support to top-notch call center outsourcing companies like Helpware, XACT, or WOW24-7 is a smart way to provide exceptional service in a cost-effective manner. These companies come at various price points and offer new, innovative solutions to customer queries. Naturally, with so many options, it can be challenging to find the right service partner for your needs. Don’t worry. In this article, we’ll highlight 15 top call center outsourcing companies across the globe.