As with any large project or undertaking, metrics are key in order to gauge performance. Are your current processes adequate enough, or is there room for improvement? Metrics are important to track for all aspects of a business, from sales, marketing and financial performance, to overall customer service. When it comes to improving the automation processes of customer service, chatbot evaluation metrics are also critical to track.

From in-person to remote to hybrid, where and how we work continues to evolve. In these varied team settings, over 25 million people use Miro as their online whiteboard platform to seamlessly collaborate and communicate across formats, tools, channels, and timezones. Now we’re adding a new space to work together: virtual reality.

We’ve all been the victim of a bad sales script. Whether in a cold call or a company follow-up, it’s painful to sit there while an uninformed sales rep fumbles their way through information you don’t need until you hang up out of mercy. Sales scripts have a bad reputation. But the fact is, a strong sales script can be a game-changer for your company and your sales team.

As you get ready to start working on a new product or you’re looking to shake things up with how your team works, you have a lot of options to pick from. Your team wants some structure in their methodology, but not so much that they’re stifled.

Ideas are the beating heart of any creative business. That said, time is money. So, if you aren’t delivering a service professionally and within a promised time frame, you will lose clients – no matter how remarkable your ideas. That’s why the shrewdest creative and digital agencies adopt standardized ways of working.

Without effective team collaboration, employees may feel disconnected from each other and the company’s mission. The result? Haphazard teamwork which leads to miscommunication, confusion, and costly delays. Successful collaboration in the workplace not only improves the employee experience but also creates a domino effect of higher employee engagement, collective innovation, and improved customer experience.

The Coronavirus pandemic and the resulting lockdowns have changed the world of work. Remote work is the new normal, with several employees preferring to work remotely even after the pandemic. However, creating a positive remote worker employee experience can seem challenging. But don’t worry. In this article, we’ll cover what remote employee experience is and explore eight strategies that you can use to improve it.

Employee retention is an important goal for many businesses today, mainly because of how expensive turnover can be. However, most employees today quit their jobs for a host of different reasons, be it personal, professional, or spontaneous. At this point, it’s probably far too late to have any sway in changing the employee’s decision. Instead, businesses can divert energy and resources towards an excellent employee retention strategy.

Every business wants to have productive employees, and for a good reason. When you have productive employees, it translates into better work efficiency, improved profits, and more. If you’re aiming to address the productivity levels at your organization, we have the right collection of resources for you.