Delight in customer experience has high standards. Fast-paced consumers want brands to value their time and expect their needs to be met on time, no matter how they get in touch with the brand. Our recent research spanning different countries points to how 52% of consumers expect a quick resolution from companies. First call resolution is a vital contact center metric that monitors such timely support and tracks the number of customer issues resolved within the first support call.

Find yourself drowning in notifications or constantly jumping between meetings lately? Well, you’re not alone. In fact, only 7% of employees believe communication is “accurate, timely, and open” at work. Yikes. Given the rise of remote work, companies are struggling more than ever to communicate effectively. And while some teams feel like they’re totally in the dark, others are stuck staring at Slack channels or Zoom calls instead of actually working.

At Asana, we believe that humanity thrives when we can work together effortlessly. Easy collaboration helps teams do great things, including nonprofit organizations with big missions to improve our world. That’s why we launched our Asana for Nonprofits program, which offers eligible nonprofits a 50% discount on Asana Premium or Asana Business. Asana for Nonprofits aims to boost the impact of nonprofits and help them improve efficiency, connectivity, and visibility.

There is a Cambrian explosion currently underway in the collaboration tools space. The exponential rise in remote working as a result of naturally evolving workplaces and aided by the recent pandemic has created an opportunity for lots of different collaboration tools to take center stage. As our collaboration tools improve, work that would have been nearly impossible to do remotely is becoming more and more common.

When the requirement of screen sharing software arises you get to hear many opinions from the people, after consolidating all those views while finalizing on the tool you would hugely contemplate on TeamViewer vs AnyDesk. Looking at the views both may appear best and suitable to your requirements, so let us give a comparison that aids you to choose the best screen sharing app or software.

Providing an excellent customer experience (CX) is crucial for customer retention and gaining new business. Fortunately, you can use customer experience metrics to determine how effective your customer experience initiatives are and what needs improvement. You can gain insights into how satisfied customers are with your offerings, how likely they’re to recommend your company, and more. In this article, we’ll explore what customer experience metrics are and highlight 11 key CX metrics.

By using huddles, split view and Atlas, service teams can deliver faster, seamless customer support.