Teams | Collaboration | Customer Service | Project Management

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Using Jira and Confluence to create website content

Did you think Confluence and Jira were just for web developers? Think again! Any kind of collaborative project can benefit from the powerful scheduling, issue tracking and documentation features in Confluence and Jira. If your organisation is already using the Atlassian stack, then it’s time to get even more out of it. Let’s show you how you can use Jira and Confluence to create the content for your website; better than you’ve ever been able to do it before.

10-point project management checklist to help you stay organized

If you’re a project manager, chances are you already have a lot on your plate. And so organization and productivity should be among your top priorities, right? This is especially true if you’re juggling multiple projects with totally different stakeholders. To help streamline your tasks and put your must-do duties front-and-center, we put together this quick and easy checklist.

How to Plan a Digital Marketing Campaign

When it comes to your business plan, digital marketing is an integral component for any sector. A digital marketing campaign truly forms the core of your promotional efforts and can single-handedly help you establish a solid online presence. For example, it’s found that companies with a blog generate over 60% more traffic than those without one.

Software Testing Outsourcing: Top Services, Benefits, Risks

An essential part of the software development process, testing allows you to catch software bugs and other issues before the product is released. While this process can be time-consuming and expensive, software testing outsourcing can help you cut costs without compromising testing quality. In this article, we’ll explain what software testing outsourcing is and highlight 20 commonly outsourced testing services.

Get closer to customers with the new Facebook Messenger App 2.0

We’re excited to announce the launch of Rocket.Chat’s new Facebook Messenger App, built to improve customer service efficiency on the go-to messaging app for over 1.3 billion worldwide users. The 2.0 version of the app is a more robust integration with new features that the 1.0 version didn’t offer, such as message automation and customization. This will enable Rocket.Chat users to streamline their customer service efforts while building an exceptional customer experience.

6 Best Timesheet Apps & Software [In-Depth Breakdown]

In a recent article, we wrote about the disadvantages of traditional time tracking using paper or Excel timesheets. They come with many challenges, including: To solve these challenges, we set out to build Buddy Punch — a timesheet app that helps you: In this post, we’ll detail what makes Buddy Punch a great timesheet software for employees, including a breakdown of our key features and user reviews.

What's new in We360.ai's REPORTS | Employee Monitoring Software | We360.ai

We360.ai is a cloud based employee monitoring software that helps you gain insights into your employees work environment. It gives you the ability to turn data from all corners of your workplace into meaningful information and actionable insights to help you improve the way people work.
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Customer Service Management (Picking The Right Software)

Customer service management can make or break the growth of your organization. If you're failing to deliver incredible customer experiences that prioritize clear communication, your organization is vulnerable to low customer retention rates. According to Gartner, more than two-thirds of businesses are now competing primarily on the basis of customer experience. This is up from only 36% in 2010. Customer experience is critical to your organization's future success. If you're delivering exceptional customer experiences that result in high levels of customer satisfaction, this will naturally drive up your customer retention rate. You can only deliver incredible experiences with the right customer service management tools in place.