Teams | Collaboration | Customer Service | Project Management

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Virtual selling: What success in virtual sales looks like

Remote sales have become increasingly common, but it took a pandemic to truly establish virtual selling as the new normal. A McKinsey survey conducted in the wake of Covid-19 found that over 75 percent of buyers and sellers alike now prefer virtual sales meetings over face-to-face interactions. And just 20 percent of B2B buyers said they wanted to go back to in-person presentations of the past. This would seem to be the evolution of the classic “road warrior” salesperson.

How to create a successful sales plan (+ a free template)

Picture this: You’ve just taken on responsibility for a new sales team. You set out to craft an annual sales plan, but you quickly discover that you’re missing key insights and data points. You don’t know what the market for your product looks like, how many sales agents you’ll have on your team, or how much revenue your company made last year. To write a successful sales plan, you’ll need that critical information.

TrackingTime Product Updates: 2021 Recap

Over the first half of 2021, we have been hard at work to make your work life easier. Everyone will agree that 2020 was a year of many changes. So, we took those changes as an opportunity to provide you with a better user experience. In case you missed it, here are the latest product updates. Let’s check out all the cool new features we’ve released so far this year.

How Webhelp Tackled Challenges During Their IT Transformation With Freshworks

Mariano Bañón, Global IT transformation program manager for Webhelp shares his experience of working with Freshservice. Mariano is leading an initiative in Webhelp to simplify IT processes and technology for more than 60.000 employees worldwide. One of the initiatives under the program is to rollout Freshservice across different regions and shared services. In this episode, he will explain how and why Webhelp's IT team made the decision of shifting their IT support strategy, and the challenges they have faced along the way.

Customer Service Management (Leveraging Software)

Have you considered leveraging cloud-based software solutions to improve your customer service management? Workflow automation software can elevate customer experiences by improving response times. If you’re looking for a way to streamline communication between all parties, you need a centralized hub for project implementation and delivery. 58% of American consumers are prepared to switch companies because of poor customer service.

Traditional Project Management 101

Traditional project management is a process that involves a whole range of potential traps and pitfalls that can cause disruption, delays, and, in some extreme cases, project failure. This places a particular emphasis on ensuring effective project management and building the strategies and approaches required for avoiding the mistakes that are typically encountered by any project, irrespective of its complexity and industry.

Designing Your Hybrid Workplace: Things to Consider

In today’s definition, a workplace is no longer a place. Most people realized they could work literally anywhere — office, coffee shop, home. Organizations and companies worldwide have turned to remote working for some time now. With the onset and offset of multiple lockdowns in many countries, there is a need to implement a hybrid workplace to adapt to the demanding conditions of today’s work setup.

Tips for Outsourcing Email Marketing in 2021

Nothing beats email marketing for growing your brand, selling your products, or connecting with prospects and customers equally. Email marketing is among the most popular and efficient marketing techniques. Email is also one of the most widely used ways of corporate communication. Every day, around 105 billion emails are sent worldwide.