At Zendesk, we believe a key component of providing great customer experiences includes ensuring your agents are armed with the right tools and processes to deliver them. But with conversation volume increasing by more than 20 percent year over year, over a growing number of channels, support teams are struggling to keep up. As a result, businesses increasingly turn to AI to provide faster and more reliable service and make teams more efficient.
Maintaining timesheets help companies keep track of employee work hours — whether you do it using spreadsheets or time tracking tools. While it’s crucial for employees who work on an hourly basis, using timesheets for salaried employees can be beneficial too. It helps you generate accurate payroll, track time-offs, manage projects, and optimize business processes. In this article, we’ll cover everything you need to know about timesheets for salaried employees.
Data privacy is one of the major trends in a highly digitalized world. As products and services become more digital, there is more concern about misuse of data and personal information. Countries around the world are passing laws concerning data privacy, and some of these laws are industry-specific. In this article, we will approach the topic of data privacy for businesses.
Data protection is giving more and more headaches to businesses. Data privacy regulations are profoundly affecting the way organizations approach their data security. However, fines for improper data management is not the sole reason why companies are enhancing data protection methods. Namely, customers are more aware than ever of how their data is being handled, and they are increasingly interested in how organizations approach data protection.
We’re delighted to bring you some exciting new updates from across the Teamwork Platform this month. From updated User Rates, multiple forms per project, dedicated Project Channels, and the new Events, we hope you love these new features just as much as we do!
Team Collaboration is all about bringing individuals together with different levels of skills and experiences to work together towards a common goal.
The Drum recently caught up with Fred Krieger, founder and chief executive of Scoro to discuss the business benefits for firms to hire a chief time officer, and how to fight the weapons of mass distraction that proliferate in many firms. Fred also shared the findings from a recent survey Scoro carried out with its marketing and creative agency customers. He explains: “We asked them to tell us what their operations were like before Scoro, and then what they are like now.
If your company allows employees to use their personal devices for work (Bring Your Own Device), you need a BYOD security policy . Today, most companies incorporate a BYOD culture due to rising remote work demands following the pandemic. While this may leave you open to cyberattacks and data breaches , a robust security policy can help mitigate any such BYOD risk. In this article, we’ll discuss why you need BYOD security and how to create an effective BYOD policy in just eight steps .
As more and more people receive Covid 19 vaccine shots, companies are keen to call back employees after an extended leave from work. If you are creating a return to work plan , sending a welcoming and detailed return to work letter could make it easier for the employees and your HR (human resources) team. It’s a document that details the timeline and the process of the return for your employees.
