Over the past few years, content services have fallen into one of two different categories: transactional or collaborative. Transactional content, as the name suggests, directly relates to the case management content that businesses are working with on a daily basis. Collaborative content, on the other hand, has to do with all of those project-related documents that people are tracking to actively do their jobs.

Here are the newest integrations from Zendesk to help your team provide great experiences.

Anyone on a support team will tell you that responding to every customer inquiry is tough, especially if you’re working for a small business with limited resources. Using a do-not-reply email—a special type of account that’s unable to receive incoming messages—may seem like a tempting way to lessen that volume. It’s true that do-not-reply emails have their perks, and they may have a place in your business model.

As a sales manager, your eyes are glued to your company’s revenue. You’re focused on helping your team close more deals and increasing profitability. But are you sure you’re measuring sales revenue in the best possible way? Gross sales and net sales are two common metrics that offer distinct advantages when it comes to gauging revenue. If you’re not sure what they are and how they differ from each other, you’re not alone.

Scrum boards are an important aspect for managing technical projects and every responsible technical project manager cares about the process a project takes on. Using a framework that gives you a better image of where you are standing and how far are you from where you should be can help your business grow remarkably. This framework is called a scrum board. This post will answer all your scrum board-related questions and will suggest the best scrum board available for your business.

For many years now, organizations are taking several measures to bring about flexibility in their work culture. One such practice is Bring Your Own Device , popularly known as BYOD. BYOD enables an employee to work using their own device, giving them the liberty to carry work home or any other location. The main advantages of BYOD include helping businesses grow by saving money and increasing productivity.

Due to the pandemic, business owners today prefer a virtual office over a traditional office setup. There are some obvious advantages, such as cost reduction and access to a global talent pool . However, this approach also has some drawbacks. That’s why it’s essential to know about virtual team advantages and disadvantages to decide whether to turn your business virtual or not.

A strong bond among virtual team members is essential for team productivity, morale, and remote work efficiency. And while there are several ways to encourage employee engagement, asking virtual team building questions is one of the easiest. A bunch of creative questions can help your remote team quickly indulge in meaningful conversations. In this article, we’ll cover 150 virtual team building questions that have been categorized to help you easily pick questions for any virtual event.

To streamline workflows and processes, teams across your organization can bring their favorite apps directly into Slack.